Service Excellence Director
hace 1 mes
Our company, Carrier, seeks a dedicated leader to spearhead our Service Excellence initiative. This position demands a seasoned professional with extensive experience in quality improvement and process optimization.
Key Responsibilities:
Develop and implement strategies to enhance customer satisfaction and loyalty through continuous process improvement projects.
Coordinate and lead cross-functional teams to brainstorm and execute innovative solutions to complex problems.
Foster a culture of collaboration and open communication, driving employee engagement and empowerment.
Drive business growth by leveraging data-driven insights to inform decision-making and optimize operational efficiency.
Requirements:
Candidates should possess a strong background in quality improvement, project management, and leadership, with a minimum of 10 years of experience in the service industry.
Proven track record of driving significant improvements in customer satisfaction, efficiency, and employee engagement.
Excellent communication and interpersonal skills, with the ability to influence and motivate cross-functional teams.
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