Executive Director, Service Quality Management

hace 1 semana


Santa Catarina, Nuevo León, México Carrier A tiempo completo
About the Role

We are seeking an experienced Executive Director, Service Quality Management to oversee Carrier Excellence/Continuous Improvement projects. This individual will be responsible for moderate to significant improvements of processes, systems and/or products to enhance quality performance.

Key Responsibilities:
  • GROW CAPABILITY: As a trainer to enable Capability development for Leaders and Practitioners and develop training content and deliver the trainings. Help set Continuous Improvement / Lean goals for Globally/ hubs and assist in leading the effort to achieve them.
  • DELIVER & GROW Cx LEADERSHIP & CULTURE: Design, Develop and Coach Cx Leadership Behaviors and in doing so support and develop a sustainable continuous improvement culture. Coaching leaders in Cx ways of working, developing in house capability and network of CI internally. Define the benefits tracking framework and mechanics and rollout for productivity improvements tracking.
  • TOOLS EXPERT: Be able to lead Kaizens, VSM, rollout visual management, huddles, Cx room, RRCA, and others and deliver micro learning sessions for teams globally. The goal would be to develop some real strong examples of success (showcases) which can be shared with the rest of the organization and create a stepping-stone to expand the CI activities to the next level.
  • RPA and Intelligent Automation understanding, focusing on discovering opportunities and liaising with Digital.
Requirements
  • Black Belt with Improvement coaching expertise in Service Industry with at least 10 to 12 years of relevant experience in Service Industry
  • Project Management, Continuous Improvement Expert
  • Most likely to be both 'people' and 'project' led change agents.
  • Effective Communication skills (presentation, effective conversations, written)
  • Experience in leading effective teams.
  • Good interpersonal skills.
  • Strong Facilitation & coaching skills (teamwork and team building)
  • Accreditation as a Kaizen Facilitator would be a significant plus
  • Change management experience
Additional Preferred Skills
  • Bachelor's degree in MIS, business intelligence or analytics, computer science, accounting/finance, related discipline with at least 5-7 yrs experience in Continuous Improvement
  • Experience in defining metrics, sourcing/managing data, designing data visualizations
  • Able to influence change and challenge with global/center leaders and project management
  • Strong initiative, drive, motivation, curiosity
  • Able to navigate ambiguity, trust but verify
  • Growth mindset and passion for continuous learning
About the Opportunity

This role offers a competitive salary of $120,000 - $150,000 per annum, depending on experience. Benefits include a comprehensive health insurance plan, retirement savings plan, and generous paid time off. We also offer professional development opportunities to help you grow your career.



  • Santa Catarina, Nuevo León, México Carrier A tiempo completo

    About CarrierWe offer a competitive salary of $120,000 - $180,000 per year.Job Summary:The Service Excellence Director will lead the Carrier Excellence/Continuous Improvement projects, driving moderate to significant improvements in processes, systems, and products to enhance quality performance.Key Responsibilities:GROW CAPABILITY:- As a trainer, enable...


  • Santa Catarina, Nuevo León, México Vertiv A tiempo completo

    Job Title: Quality ManagerAt Vertiv, we are seeking a highly skilled Quality Manager to join our team.Responsibilities:Develop and implement quality control systems and processes to ensure compliance with industry standards, regulations, and customer requirements.Conduct regular inspections and audits of manufacturing processes, materials, and finished...


  • Santa Catarina, Nuevo León, México Carrier A tiempo completo

    Job SummaryWe are seeking a seasoned quality professional to oversee Carrier Excellence/Continuous Improvement projects. This role requires moderate to significant improvements of processes, systems and/or products to enhance quality performance.Main ResponsibilitiesGROW CAPABILITY: As a trainer to enable Capability development for Leaders and Practitioners...


  • Santa Catarina, Nuevo León, México Carrier A tiempo completo

    Our company, Carrier, seeks a dedicated leader to spearhead our Service Excellence initiative. This position demands a seasoned professional with extensive experience in quality improvement and process optimization.Key Responsibilities:Develop and implement strategies to enhance customer satisfaction and loyalty through continuous process improvement...

  • Customer Service Director

    hace 3 semanas


    Santa Catarina, Nuevo León, México Carrier A tiempo completo

    Job OverviewWe are seeking a Customer Service Director to lead our team in Mexico, driving exceptional sales support and customer satisfaction. This critical role requires strong leadership skills, technical knowledge, and experience in managing teams.About the RoleThe Customer Service Director will oversee order intake, order acknowledgments, order...

  • Quality Manager

    hace 3 semanas


    Santa Catarina, Nuevo León, México Carrier A tiempo completo

    Job Summary:We are seeking a Quality Manager to lead our Supplier Quality & Development initiatives in Mexico. As a key member of our team, you will supervise processes related to supplier qualifications, assessments, monitoring, and quality issue resolution.**About the Role:**This is an exciting opportunity for a motivated individual with 3+ years of...


  • Santa Catarina, Nuevo León, México Carrier A tiempo completo

    About UsWe’re Carrier, a company dedicated to delivering exceptional customer experiences. We're seeking a Service Excellence Manager to join our team.As a Service Excellence Manager, you'll play a key role in driving continuous improvement across our organization. Your primary responsibility will be to oversee Carrier Excellence projects, focusing on...


  • Santa Catarina, Nuevo León, México Carrier A tiempo completo

    About the RoleWe are seeking a highly skilled Applications Operations Director to lead our Americas region. This individual will be responsible for ensuring the stability, availability, and performance of all digital platforms in the region.The successful candidate will oversee the management of partners and vendors to provide excellent digital experiences...


  • Santa Catarina, Nuevo León, México Vertiv Group Corp A tiempo completo

    Job SummaryWe are seeking an experienced Senior Quality Assurance Manager to join our team at Vertiv Group Corp. This is a senior-level position responsible for leading the development and implementation of quality control systems and processes.Key Responsibilities:Develop and implement quality control systems and processes to ensure compliance with industry...


  • Santa Catarina, Nuevo León, México Carrier A tiempo completo

    Job Description**About Us**We are a leading provider of innovative solutions in the HVAC and metal-mechanic industries.**Salary:** $85,000 - $110,000 per yearResponsibilities- Supervise supplier quality initiatives, including qualifications, assessments, monitoring, and quality issue resolution processes.- Develop and implement supplier-specific quality...


  • Santa Catarina, Nuevo León, México 212 Executive Search & Consulting A tiempo completo

    **Empresa de Manufactura y Bienes de Consumo Busca a un Experto en Investigación y Desarrollo.**En 212 Executive Search & Consulting, estamos comprometidos con la innovación y el desarrollo continuo de nuestros productos para satisfacer las necesidades de nuestros clientes.Se busca a un líder experimentado en investigación y desarrollo para ocupar una...


  • Santa Catarina, Nuevo León, México Vertiv A tiempo completo

    About UsAt Vertiv, we are a global leader in the HVAC industry, providing mission-critical infrastructure technologies for vital applications in data centers, communication networks, and commercial and industrial environments.We have $ billion in revenue, a strong customer base, and global reach in nearly 70 countries. Our standalone business enables us to...


  • Santa Catarina, Nuevo León, México Carrier A tiempo completo

    OverviewCarrier is a leading company seeking an experienced Senior Supplier Quality Specialist to join our team in Mexico. As a key member of our Supply Chain department, you will be responsible for supervising the execution of Supplier Quality & Development objectives.About the RoleThe ideal candidate will have a bachelor's degree and at least 3 years of...


  • Santa Catarina, Nuevo León, México Carrier A tiempo completo

    Job Summary:We are seeking a seasoned Operations Program Manager to lead and enhance our supply chain processes, ensuring efficient delivery of products to customers. The ideal candidate will have 5-10 years of experience in operations management, with a strong focus on supply chain logistics and program delivery.Key Responsibilities:Program Management:...


  • Santa Catarina, Nuevo León, México Carrier A tiempo completo

    Job SummaryWe are seeking a highly skilled Quality Assurance Supervisor to oversee the execution of Supplier Quality & Development objectives in our Carrier facility located in Mexico.ResponsibilitiesSupervise processes related to Supplier Quality & Development initiatives, including supplier qualifications, assessments, monitoring, and quality issue...


  • Santa Catarina, Nuevo León, México Carrier A tiempo completo

    Job Overview:We are seeking a highly skilled Regional Operations Leader to oversee the management of our digital platforms in the AMER region.About the Role:The successful candidate will be responsible for ensuring the stability, availability, and performance of our digital platforms, working closely with partners and vendors to deliver exceptional customer...


  • Santa Catarina, Nuevo León, México Vertiv Group Corp A tiempo completo

    Responsibilities:- Determine the top customer field issues list, verify an owner is assigned and status is reported weekly.- Lead cross-functional teams to implement corrective actions through problem solving process. Evaluate completed corrective actions and ensure effectiveness of actions. Recommend appropriate remedial activities.- Visit customers to...


  • Santa Catarina, Nuevo León, México Shelter Services De Sonora A tiempo completo

    Shelter Services De Sonora is seeking an experienced Administrative Assistant to support our plant manager in administrative issues.Company Overview:We are a company dedicated to remanufacturing computer equipment, including laptops and computers. Our mission is to provide high-quality products while ensuring the well-being of our employees.Salary...


  • Santa Catarina, Nuevo León, México Carrier A tiempo completo

    Carrier is seeking a seasoned Quality Engineering professional to join their team as a Quality Assurance Specialist - Supplier Quality Engineer. This individual contributor role will have a significant impact on the area of responsibility and may manage Quality Engineering processes and/or projects. The successful candidate will use their experience and...

  • Supplier Quality Engineer

    hace 4 semanas


    Santa Catarina, Nuevo León, México Carrier A tiempo completo

    Job SummaryWe are seeking a seasoned Quality Engineering professional to join our team at Carrier. This role will work as an individual contributor to achieve objectives that have a significant impact on the area of responsibility, and may manage Quality Engineering processes and/or projects.Main ResponsibilitiesDrive Carrier Supplier Excellence performance...