Senior Quality Management Specialist
hace 1 mes
Job Overview
We are seeking a seasoned Senior Quality Management Specialist to join our team in Monterrey, Mexico. As a trusted advisor to our premium customers, you will play a critical role in driving digital transformation and delivering exceptional results.
About the Role
This position is responsible for managing the customer engagement, identifying innovation opportunities, and ensuring the adoption of SAP's technology innovation portfolio. You will work closely with our customers to define their Premium Engagement portfolios and service plans, and drive action plans to achieve tangible business outcomes.
Key Responsibilities
- Establish trusted relationships with customers to drive action plans and deliver exceptional results.
- Define Premium Engagement portfolios and service plans with customers, identifying innovation opportunities leveraging SAP's technology innovation portfolio.
- Review services delivered by SAP as part of the engagement and discuss key stakeholders from the customer or partner organizations.
- Support the adoption of SAP recommendations from the services delivered by the customer and/or partner.
- Prepare and present regular reporting to key stakeholders.
Requirements
- Bachelor's degree required in business, engineering, computer science, or management information systems.
- Ability to handle ambiguous situations and make sound decisions.
- Strong people leadership and people management skills.
- Problem-solving skills and strong work ethic are required.
- Excellent verbal, written, and presentation communication skills.
- Fluent English and Spanish (written and oral) are a must.
- Portuguese (written and oral) is a plus.
- Open to travel.
What We Offer
At SAP, we offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. We are committed to creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.
Compensation Package
The estimated salary range for this position is $60,000 - $80,000 per year, depending on experience and qualifications. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
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