Logistics Operations Supervisor

hace 5 días


Puebla, Puebla, México Wallenius Wilhelmsen Group A tiempo completo

Company Overview

The Wallenius Wilhelmsen Group is a leading global logistics company that operates in the automotive, forest products, project cargo, and RoRo industries. Our team of experts works together to provide exceptional customer service, ensuring timely delivery of goods worldwide.

Job Summary

We are seeking an experienced Customer Care Supervisor to join our operations team. The successful candidate will be responsible for supervising warehouse staff, coordinating distribution routes, and maintaining accurate inventory records. As a key member of our team, you will work closely with internal stakeholders to resolve customer inquiries and complaints in a professional and efficient manner.

Key Responsibilities:

  • Supervise warehouse personnel to ensure efficient receipt, storage, and dispatch of goods.
  • Coordinate distribution routes under your responsibility to meet customer deadlines.
  • Maintain accurate inventory records, including stock levels, order processing, and shipping documentation.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Work closely with internal teams to identify areas for process improvement and implement changes to enhance customer satisfaction.

Requirements and Qualifications:

  • Bachelor's Degree or equivalent in Business Administration, Logistics, or related field.
  • 2+ years' experience in customer-facing roles, preferably in logistics or supply chain management.
  • Strong communication and interpersonal skills, with ability to work effectively with diverse stakeholders.
  • Intermediate English language proficiency.
  • Able to travel occasionally for training and meetings.

Salary Range: $60,000 - $80,000 per annum, depending on experience.

Benefits: Comprehensive health insurance, retirement plan, paid time off, and opportunities for career growth and development.



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