Sales Development Specialist
hace 4 semanas
Peninsulasteel is a renowned American provider of high-quality steel products, catering to customers in the construction industry with a commitment to excellence and reliability.
**About the Role:**
We are seeking an experienced Sales Development Specialist to join our dedicated Customer Service team. As a key member of our organization, you will play a pivotal role in maintaining strong customer relationships, identifying new sales opportunities, and ensuring efficient product delivery.
**Responsibilities:**
* Reach out to existing and potential customers to address their needs and explore sales opportunities.
* Serve as an internal account coordinator for designated accounts.
* Cultivate relationships with new clients to expand our customer base.
* Provide accurate quotes, enter orders into the system, and follow up on transactions.
* Collaborate with the Sales team to share insights on potential sales leads.
* Ensure timely and quality delivery of customer orders, liaising with logistics as needed.
* Support fellow Sales Development Specialists in managing and growing their accounts.
* Recommend suitable products to customers based on their requirements.
* Address customer inquiries regarding products, pricing, availability, and credit terms.
* Offer ongoing support and consultation to clients.
* Distribute product samples and catalogs to interested customers.
* Identify potential customers through business directories and referrals.
* Stay updated on market trends, product developments, and competitors' activities.
* Gather credit information on prospective clients and facilitate order processing.
* Engage in negotiations with retail partners to enhance product visibility and promotion.
* Coordinate the resolution of customer complaints to ensure satisfaction.
* Uphold a high standard of customer service to reinforce client loyalty.
* Enter orders efficiently using SAP software.
**Requirements:**
* Proficient in English (Advanced level).
* High School Diploma or equivalent education.
* 2+ years of experience in customer service or sales roles.
* Experience in call centers, particularly for bilingual campaigns, is advantageous.
* Proficiency in Microsoft Office suite and SAP software.
* Strong verbal and written communication skills.
* Active listening abilities and critical thinking.
* Exceptional attention to detail.
**What We Offer:**
We offer competitive compensation of $60,000 - $80,000 per year, along with weekly pay and comprehensive paid training program. This remote position comes with a Monday to Friday schedule, from 6:00 AM to 4:00 PM, exclusively open to residents of Nuevo Leon, Mexico.
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