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Customer Operations Specialist
hace 2 meses
About the Role:
Hewlett Packard Enterprise is seeking a highly skilled Customer Operations Specialist to join our team. As a key member of our organization, you will play a critical role in managing and executing all tasks required for solution fulfillment for standard, partner connection, and programmatic accounts supported by a Solution Design.
Key Responsibilities:
- Programmatic Document Process Management: Responsible for managing and executing all tasks required for the solution fulfillment for standard, partner connection, and programmatic accounts supported by a Solution Design.
- Solution Fulfillment: Manage and execute all tasks required for the delivery of standard, programmatic solutions.
- Business Requirements Analysis: Analyze and document business requirements, ensuring that they clearly reflect true business needs and correctly represent all stakeholders.
- Communication and Collaboration: Communicate and collaborate with partners, customers, colleagues, and stakeholders to ensure effective solution delivery.
- Process Improvement: Identify and implement process improvements to enhance solution delivery and customer experience.
Requirements:
- Education: University business or accounting degree or equivalent experience.
- Experience: Typically 2-4 years' experience in financial services, accounting, or customer service.
- Skills: Effective organization, time management, prioritization, follow-up, and execution skills. Strong Enterprise Contributor skills to drive the best business outcome for the customer and the company as a whole. Good working knowledge of Microsoft Office tools (Advanced Excel, PPT, Word). Proven ability to multitask; attention to detail. Excellent communication skills (e.g., written, verbal). Mastery in English. Local language as required.
About Hewlett Packard Enterprise:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.
What We Offer:
- A competitive salary and extensive social benefits.
- A diverse and dynamic work environment.
- Work-life balance and support for career development.
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer.
