Global Payments Solutions Specialist
hace 4 semanas
Hsbc is a leading global bank that provides financial services to individuals and businesses around the world.
Salary InformationThe estimated annual salary for this role is $65,000 - $85,000.
Job DescriptionRole Summary
This role is responsible for assisting wholesale clients with their day-to-day queries regarding Global Payments Solutions (GPS) operations. The ideal candidate will be a highly organized and proactive individual with excellent communication skills.
Key Responsibilities:
- Assisting wholesale clients in their day-to-day GPS operations
- Identifying cross-sales opportunities according to customers' needs
- Performing regular Client Service Reviews as a standard key driver
- Maintaining and/or exceeding customers' level of satisfaction, resulting in an increase of GPS business
- Providing different types of solutions to customers' operational queries
- Being a point of contact and trusted adviser over Global Payments Solutions (GPS) products and services portfolio
- Being perceived as Best In Class service providing an efficient, transparent and client-focused experience in line with the expectations Global Payments Solutions (GPS) sets
Requirements:
- Experience in Client Service - Desired
- English as a second language - Advanced level
- Internal systems knowledge: Hogan, Leap, Connect - Desired
- High level of responsibility, organization and proactivity
- Effective communication skills, both written and spoken
Hsbc offers a range of benefits to its employees, including competitive salaries, comprehensive health insurance, and opportunities for career development.
OthersWe are committed to creating an inclusive culture that promotes equal opportunities and values diversity. Our company values include treating each other with dignity and respect, moving forward together, taking responsibility for our actions, using good judgment, doing the right thing, and making things happen.
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