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Customer Service Ambassador
hace 2 meses
About Our Company:
At Smart Pro Connect, we pride ourselves on delivering exceptional customer experiences while maintaining the highest standards of professionalism. We are seeking a Bilingual Customer Service Representative with near-native English proficiency to join our talented team. This role offers the perfect blend of customer interaction and administrative support, making it an ideal opportunity for those who excel in a dynamic and fast-paced environment.
Key Responsibilities:
- Client Engagement: Handle inbound and outbound interactions with clients, ensuring clear and professional communication.
- Follow-Up: Diligently follow up on interactions to ensure customer satisfaction and resolve inquiries.
- Administrative Support: Perform back-office tasks, including data entry, documentation, and coordination with other departments.
- Multichannel Support: Provide top-tier service across various platforms.
What We're Looking For:
- Bilingual Proficiency (English/Spanish): Exceptional command of English, both written and spoken, is essential as you will be interacting primarily with English-speaking clients.
- Detail-Oriented: Strong organizational skills and a keen eye for detail.
- Self-Motivated: Ability to work independently while being a proactive member of the team.
- Flexible: Comfortable adjusting to different schedules.
Why Work With Us?
- Competitive Compensation: We offer a salary package that reflects your skills and experience.
- Comprehensive Benefits: Including:
- Medical and Social Security Benefits: Full access to medical care and social security benefits.
- Housing Credit Benefits: INFONAVIT affiliation.
- Consumer Credit Options: FONACOT affiliation.
- Annual Bonus: Aguinaldo equivalent to 15 days of salary.
- Paid Vacation: 12 days of paid vacation per year, in accordance with the law.
Requirements:
- Customer Service Experience: 1 year (Required)
Language:
- English: Required
Work Location: In person
