Customer Service Ambassador

hace 1 semana


Santiago de Querétaro, Querétaro de Arteaga, México Scalepex A tiempo completo

About Scalepex

We are a dynamic services firm that specializes in providing nearshore solutions. Our mission is to connect businesses with top-tier professionals from around the world, fostering collaboration, efficiency, and growth.

What We Do

We tailor our approach to our client's specific problem, listening first and then collaborating to formulate the solution. Our team is dedicated to delivering excellence in every interaction.

Your Role

As a Customer Service Representative, you will be the frontline ambassador of our brand and clients. You will dive into a world of diverse inquiries, from resolving customer issues to providing stellar support. You will thrive in this fast-paced environment, where each call is a chance to dazzle with your empathy and efficiency.

Key Responsibilities

  • Respond promptly and professionally to customer inquiries, demonstrating empathy and understanding.
  • Provide accurate information and solutions to resolve customer concerns, aiming for first-call resolution whenever possible.
  • Document all interactions accurately and thoroughly in our CRM system, ensuring clear communication and seamless handoffs if necessary.
  • Collaborate closely with other departments to escalate complex issues and ensure timely resolution.
  • Continuously strive to exceed performance targets and uphold quality standards, contributing to the overall success of the team and organization.

Requirements

  • High school diploma or equivalent.
  • Advanced English level.
  • Ability to take a full-time job and work 100% on-site at our office.
  • Proven experience in customer service or a related field, preferably in a call center environment.
  • Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
  • Strong problem-solving abilities and a passion for helping others.
  • Ability to multitask and navigate multiple systems simultaneously.
  • Proficiency in basic computer applications and willingness to learn new software as needed.

What We Offer

  • $12,000 MXN per month free of taxes.
  • 100% Paid training period.
  • Work benefits superior to the established law.
  • Referral bonuses.


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