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Compliance Business Control Analyst 2
hace 2 meses
The Compliance Business Control Analyst 2 is a developing professional role at Citi. This position applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. The ideal candidate will identify policy gaps and formulate policies, interpret data and make recommendations, research and interpret factual information, and identify inconsistencies in data or results.
Key Responsibilities- Process, research, and adjudicate background screening cases for new hires across businesses.
- Research system issues, identify process improvements, communicate changes and issues to clients, and test key enhancements.
- Analyze diverse and high-volume data, articulate the results of analysis, and provide suggestions to resolve an issue or improve a process.
- Research system and process issues, identify solutions, and communicate procedure exceptions to business partners.
- Test functional enhancements being implemented by vendors and integrated systems.
- Update documentation and communicate/training new processes and procedures to business partners.
- Perform higher-level responsibilities involving applicant and employee communications, such as fingerprint and criminal history check processing, background adjudication, delivering pre/post adverse actions, verification of drug testing, and responding to complex questions on pre-employment.
- Input process steps and status for each process in the Imaging Records Management System (IRM).
- Closes on pending Pre-employment cases for audit compliance.
- Resolves discrepancies with new hire background checks (Education and Employment verifications) and determines appropriate final dispositions for background cases in accordance with established guidelines.
- Reports metrics and status reports to internal clients.
- 0-2 years of relevant experience.
- Experience in data analysis and problem-solving with acute attention to detail.
- Demonstrated organizational and follow-up skills, ability to multi-task, and maintain composure in a high-volume environment.
- Excellent customer service skills, time management skills, effective communication skills (written and verbal), and proven analytical/problem-solving abilities.
Bachelor's/University degree or equivalent experience.
Job FamilyCompliance and Control
Time TypeFull time
