Customer Experience Ambassador
hace 1 mes
About the Role:
As a Customer Experience Ambassador at Marriott International, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes. This role requires a dedicated and welcoming individual who can provide personalized service to guests, responding to their needs and resolving any issues promptly.
Key Responsibilities:
- Process guest check-ins and check-outs efficiently, ensuring accuracy and attention to detail.
- Upsell and promote hotel services and amenities to guests.
- Assist with guest inquiries and resolve any issues in a professional and courteous manner.
- Work collaboratively with the front desk team to maintain a positive and efficient work environment.
Requirements:
- High school diploma or equivalent required.
- No prior work experience necessary, but a positive attitude and willingness to learn are essential.
- Ability to work in a fast-paced environment and multitask effectively.
- Excellent communication and interpersonal skills.
About Marriott International:
Marriott International is a global hospitality company with a portfolio of brands that include JW Marriott, Marriott Hotels, and more. Our company values a culture of inclusivity, respect, and empathy, and we strive to create memorable experiences for our guests. As a Customer Experience Ambassador, you will be part of a dynamic team that is passionate about delivering exceptional customer service and making every guest feel welcome and valued.
Estimated Salary:
$40,000 - $60,000 per year, depending on location and experience.
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