Front Desk Ambassador
hace 1 mes
We are seeking a highly skilled Front Desk Ambassador to join our team at Marriott International, Inc. This role requires exceptional customer service skills and the ability to work in a fast-paced environment.
About the RoleThe Front Desk Ambassador will be responsible for welcoming guests and providing them with a high level of service throughout their stay. This includes responding to guest requests, answering questions, and resolving any issues that may arise.
The ideal candidate will have excellent communication and interpersonal skills, as well as the ability to work independently and as part of a team. A high school diploma or equivalent is required, and previous experience in a customer-facing role is preferred.
Responsibilities- Welcome and acknowledge all guests according to company standards
- Anticipate and address guests' service needs
- Respond to special requests from guests with unique needs
- Gather and provide information to guests about the property and surrounding area amenities
- Answer, record, and process all guest calls, messages, requests, questions, or concerns
- Monitor club lounge for seating availability, service, safety, and well-being of guests
To be successful in this role, you will need:
- A high school diploma or equivalent
- Previous experience in a customer-facing role, preferably in hospitality
- Excellent communication and interpersonal skills
- The ability to work independently and as part of a team
- Basic math skills and accuracy with handling cash and operating a point-of-sale system
This role requires frequent standing, sitting, and walking, as well as lifting up to 10 pounds without assistance. You will also be working in a fast-paced environment with multiple distractions.
Salary InformationThe estimated annual salary for this role is $43,000 - $53,000, depending on location and experience. Benefits include health insurance, paid time off, and retirement savings plan.
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Front Desk Ambassador
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