Etsy Enablement Learning Development Manager

hace 1 día


Xico, México Etsy A tiempo completo
About Etsy
Etsy is the global marketplace for unique and creative goods. We build power evolve tools technologies that connect millions entrepreneurs with millions buyers around world. As Etsy Inc employee whether team member of Etsy Reverb Depop you will tackle unique meaningful large-scale problems alongside passionate coworkers all while making rewarding impact Keeping Commerce Human.

The Role
As Enablement Learning Development Manager you play key role in designing developing implementing innovative learning solutions that enhance skills performance our global audience customer support policy enforcement agents. You collaborate cross-functional stakeholders to identify training needs create engaging learner-centered content deliver impactful learning experiences. Your focus drives continuous development improving operational effectiveness ensuring alignment business goals. With deep understanding adult learning principles passion empowering others you help shape culture growth excellence within organization.

Job Description
This full-time position reports Manager of EOP Learning Development. In addition salary you are also eligible equity package annual performance bonus competitive benefits support you family as part your total rewards package at Etsy. What's day-to-day like?
- Effectively navigate synthesize complex content then use instructional design create learning experiences including eLearning micro-learning videos.
- Act consultative partner making recommendations backed data/or external research right methods modalities training.
- Follow established processes address business need through learning objectives material skillfully flex process when needed.
- Collaborate partner teams identify training content needs enable agent success drive key metrics.
- Proactively address areas opportunity within training data insights received robust feedback system.
- Deliver launches time quality acting guide stakeholders process clearly communicates project goals timelines holds accountable.
- Use data insights assessments improve training quality efficiency

Requirements
To succeed this role you should have:
- At least 3 years experience creating leading interactive learning experiences designing curriculum using experiential adult-centered learning methods blended learning innovative technologies bolster retention proficiency.
- At least 3 years experience developing eLearning Articulate Suite Rise Storyline.
- Experience working different departments identify learning needs create tailored learning solutions.
- Experience managing multiple projects clients consultant collaborating teammates.
- Growth mindset passion learning design stay updated industry trends active member L&D organizations like ATD.
- Ability providing strategic advice training solutions meet business challenges.
- Strong focus maintaining training quality fast-paced regulated environments.
- Prioritizes tasks effectively asks clarifying questions meets deadlines consistently.
- Receives positive feedback peers collaborators continuously improves based critical feedback.
- Strong written verbal communication presentation skills.

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