Cloud Operations Specialist

hace 4 días


Xico, México Sap A tiempo completo

About SAP

SAP is a global leader in end-to-end business application software and related services. With over 200 million users worldwide, we help more than 400,000 customers work together more efficiently and use business insight more effectively.

Our Culture

We believe that diversity, equity, and inclusion are essential to driving innovation and success. Our culture of inclusion focuses on helping employees feel included and valued, regardless of background. We offer flexible working models and prioritize health and well-being.

The Role

As an Operations Specialist, you will play a critical role in ensuring day-to-day quality service delivery. Your responsibilities will include defining and tracking various service KPIs and SLAs, de-escalating running escalations, and working towards automating daily operational tasks.

Your Skills and Experience

To succeed in this role, you will need at least 5 years' experience in infrastructure and basis administration, as well as experience in service delivery in global teams. You should be familiar with ITIL concepts of Service Management and Root Cause Analysis, and have a solid understanding of hyperscalers.

Benefits and Perks

As a member of our team, you can expect a competitive salary range of $80,000 - $110,000 per year, depending on location and experience. You will also receive a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

What's Next?

If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply. Please note that successful candidates may be required to undergo a background verification process.



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