Cloud Operations Manager
hace 1 semana
SAP SE is a leading provider of enterprise software solutions, and as a Cloud Basis Operations Specialist, you will play a critical role in ensuring the smooth operation of our cloud-based services.
The estimated salary for this position ranges from $90,000 to $150,000 per year, depending on location and experience. As a key member of our team, you will be responsible for delivering high-quality service to our customers, managing day-to-day operations, and driving process improvements.
Job Overview:
We are seeking an experienced professional with 5+ years of infrastructure and basis administration experience, as well as 5+ years of experience in service delivery in global teams. You should have a strong understanding of SLA/KPI tracking, ITIL concepts, and hyperscalers.
About the Role:
This full-time opportunity offers a highly collaborative team environment, with opportunities for professional growth and development. You will work closely with cross-functional teams to deliver exceptional results and drive business outcomes. We offer a range of benefits, including flexible working models, health and wellness programs, and career development opportunities.
Responsibilities:
- Ensure day-to-day quality service delivery
- Define and track various service KPI and SLA's
- Deescalate running escalations
- Work towards automating various day-to-day operational tasks
- Plan, set up, implement, and operate SAP technologies achieving ambitious SLA
- Handle OnCall duty
- Process improvement on daily operational activities
- Drive projects and programs
- Coordinate and orchestrate work between teams
Requirements:
- 5+ years' work experience in infrastructure and basis administration
- 5+ years' experience in service delivery in global teams
- Experience in handling the Managed Service Delivery model
- Managing operations and 24/7 delivery unit
- Understanding and working experience in SLA/KPI tracking
- Familiar with ITIL concepts of Service Management and Root Cause Analysis
- Understanding of hyperscalers concepts
- Working experience in a global team with 24/7 support
- De-escalation experience on IT incidents and requests
- Management of multiple activities requiring cross-team coordination
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