Incident Analysis and Resolution Specialist
hace 2 semanas
Job Overview
NTT Data is a global leader composed of a diverse workforce from over 50 nations, engaged in multiple industries including telecommunications, finance, manufacturing, utilities, energy, public services, and healthcare. Our objective is to deliver innovative technological and business solutions, alongside strategic guidance, application development, and ongoing maintenance, aiming to set the standard in consultancy. This is achieved through collaborative teamwork, the exceptional quality of our personnel, and our unwavering commitment to innovation that propels us into the future.
Position: Support and Problem Management Specialist
Company: NTT Data
As a specialist in Support and Problem Management, your responsibilities will include:
- Investigating root causes of incidents and issues raised by IT support teams
- Documenting, recommending, and supervising solutions in collaboration with relevant departments, ensuring the monitoring of implemented actions
- Conducting data analysis and generating reports utilizing tools such as Power BI, Tableau, Google Analytics, and others.
Work Environment: 100% Remote
Work Arrangement: Home Office
Employee Benefits:
- Competitive salary commensurate with experience
- Statutory benefits
- Meal and health insurance
- Quality of life initiatives (Work-Life Balance)
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