Resolution Specialist

hace 5 días


Ciudad de México, Ciudad de México Concord Servicing A tiempo completo
Job Title: Resolution Specialist

At Concord Servicing, we are seeking a highly skilled Resolution Specialist to join our team. As a key member of our organization, you will play a critical role in managing and directing the Resolutions inbox in accordance with our policies and applicable laws.

Key Responsibilities:
  • Review, distribute, and follow up on all cases received in the Resolutions inbox to manage CRF (Customer Request Forms)
  • Notate in detail each account when receiving important information from customers
  • Notate accounts to follow up on responses from Operations or other departments
  • Follow up on each CRF until completion/resolved status, escalating when necessary
  • Submit and answer foreign customers' emails
  • Inform and submit emails that constitute Cease and Desist notifications, Written Disputes, or Qualified Written Requests to the Compliance Officer for proper handling
  • Provide feedback to Supervisors and trainers based on trends shown on the Resolutions inbox
  • Prepare tracking reports (CRF analysis and monthly report including number of cases received, pending, completed, and escalated status)
  • Able to react to change productively and handle other tasks as assigned
  • Assist in training and orientation to all new team members
  • Communicate all relevant changes, updates to Supervisors, Team Leaders, and Management team members
  • Provide monthly review meetings each month with each team to summarize their previous month
  • Provide performance constructive feedback together with the Supervisor whenever needed
  • Attend strategic planning meetings regarding Resolutions and send a recap to Collections team Management
  • Request call auditing and account analysis as necessary from QA or Compliance specialist to make adjustments, recommendations, or take necessary actions to improve quality of service and increased results
  • Make necessary recommendations to enforce, review, and evaluate current policies and procedures
Requirements:
  • Prior collections experience (3+ years)
  • Knowledge of FDCPA and State rules and regulations
  • Prior Supervisory/Management experience - preferred
  • Basic knowledge of Timeshare operations - preferred
  • Business degree or equivalent - preferred
  • Basic Computer Skills
  • Knowledge of Microsoft Office
  • Ability to read, write, and speak English fluently. Bilingual (English/Spanish) a plus
  • Good communication skills, both written and verbal
  • Leadership experience and the ability to provide support and direction to develop and motivate a team
  • Ability to communicate and meet company goals and objectives
  • Must be willing to work in excess of 40 hours per week when business conditions or special projects make such scheduling necessary
Benefits:
  • Salary: $22,000
  • Vouchers for food: $2,000
  • Internet Bonus: $1,000
  • Medical Insurance
  • Life Insurance
  • Dental Insurance


  • Ciudad de México, Ciudad de México World Business Lenders, LLC A tiempo completo

    Job Title: Asset Resolution AnalystWorld Business Lenders, LLC is seeking a highly skilled Asset Resolution Analyst to join our team.Job SummaryThe Asset Resolution Analyst will be responsible for managing a portfolio of non-performing real estate collateralized commercial loans and REO. This role requires excellent analytical and problem-solving skills, as...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Incident Management Role at Nuvit ServiceWe are seeking a highly motivated and experienced Incident Management professional to join our team at Nuvit Service. As an Incident Management specialist, you will play a critical role in ensuring the smooth operation of our services and minimizing the impact of incidents on our customers.Key...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Incident Management Role at Nuvit ServiceWe are seeking a highly skilled Incident Management professional to join our team at Nuvit Service. As an Incident Management specialist, you will play a critical role in ensuring the smooth operation of our services and minimizing the impact of incidents on our customers.Key Responsibilities:Investigate and diagnose...


  • Ciudad de México, Ciudad de México World Business Lenders, LLC A tiempo completo

    About World Business Lenders, LLCWorld Business Lenders, LLC is a leading provider of short-term real estate collateralized commercial loans to small and medium-sized businesses across the United States. Our company specializes in managing non-performing loan pools and REO, offering a unique opportunity for professionals to excel in a dynamic and...


  • Ciudad de México, Ciudad de México WBL California, LLC A tiempo completo

    About World Business LendersWorld Business Lenders (WBL) is a U.S.-based company that provides short-term real estate collateralized commercial loans to small and medium-sized businesses across the United States. Our team specializes in managing non-performing loan pools and REO, offering a unique opportunity for professionals to excel in a dynamic...


  • Ciudad de México, Ciudad de México World Business Lenders, LLC A tiempo completo

    About World Business Lenders, LLCWorld Business Lenders, LLC (WBL) is a leading provider of short-term real estate collateralized commercial loans to small and medium-sized businesses across the United States. Our company specializes in managing non-performing loan pools and REO, offering a unique opportunity for experienced professionals to join our...


  • Ciudad de México, Ciudad de México Maersk A tiempo completo

    About the RoleWe are seeking a highly skilled Major Incident Resolution Specialist to join our Technology Operations team in Mexico City. As a key member of our 24/7 operations centre, you will play a critical role in coordinating and facilitating high-priority major incident service restoration and mitigation.Key ResponsibilitiesManage and maintain the...


  • Ciudad de México, Ciudad de México Maersk A tiempo completo

    About the RoleWe are seeking a highly skilled Major Incident Resolution Specialist to join our Technology Operations team in Mexico City. As a key member of our 24/7 operations centre, you will play a critical role in coordinating and facilitating high-priority major incident service restoration and mitigation.Key ResponsibilitiesManage and maintain the...


  • Ciudad de México, Ciudad de México inDrive A tiempo completo

    About inDriveWe are a leading ride-hailing company harnessing the power of innovative mobile technologies to redefine the industry. Our mission is to combat injustice on a global scale, and we're seeking a talented Dispute Resolution Lawyer to join our dynamic legal team.Job SummaryWe are looking for a seasoned Dispute Resolution Lawyer to handle and manage...


  • Ciudad de México, Ciudad de México Sandvik A tiempo completo

    About the RoleSandvik Coromant is seeking a highly skilled Post Delivery Resolution Specialist to join our team in Queretaro, Mexico.Your MissionSupport and manage the workflow of post Order-To-Delivery processes to provide an excellent customer experience in relation to complaints, recycling, repairs, reconditioning, and other return and after sales...


  • Ciudad de México, Ciudad de México RateHawk A tiempo completo

    {"h1": "Customer Support Specialist at RateHawk", "p": "We're a fast-growing international travel-tech company looking for a Customer Support Specialist to help us keep our clients happy and our operations smooth. As a key member of our team, you'll be responsible for resolving client issues, providing expert advice, and communicating with suppliers and...


  • Ciudad de México, Ciudad de México RateHawk A tiempo completo

    About Us:RateHawk is a fast-growing international travel-tech company that's passionate about travel and technology. We're looking for a Customer Support Specialist (Incident Resolution) to help us keep our clients happy and our operations smooth.Job Summary:We're seeking a highly skilled and customer-focused individual to join our team as a Customer Support...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Incident Management Role at Nuvit ServiceWe are seeking a highly skilled Incident Management professional to join our team at Nuvit Service. As an Incident Management specialist, you will play a critical role in ensuring the smooth operation of our services and resolving technical issues in a timely and efficient manner.Key Responsibilities:Investigate and...


  • Ciudad de México, Ciudad de México Careers at VirtualStaffing A tiempo completo

    About the RoleWe are seeking a highly skilled Lien Negotiator to join our team at VirtualStaffing. As a key member of our legal team, you will be responsible for negotiating with creditors to reduce outstanding liens on behalf of our clients.Key ResponsibilitiesLien Review and Analysis: Review and analyze liens placed against clients to identify...


  • Ciudad de México, Ciudad de México NTT DATA A tiempo completo

    Job Overview NTT Data is a global leader composed of a diverse workforce from over 50 nations, engaged in multiple industries including telecommunications, finance, manufacturing, utilities, energy, public services, and healthcare. Our objective is to deliver innovative technological and business solutions, alongside strategic guidance, application...


  • Ciudad de México, Ciudad de México NTT DATA A tiempo completo

    Job Overview NTT Data is a global leader in providing innovative solutions across various sectors, including telecommunications, finance, industry, utilities, energy, public administration, and healthcare. Our commitment to excellence is driven by a diverse team of professionals dedicated to delivering top-notch technological and business strategies,...


  • Ciudad de México, Ciudad de México Lenovo A tiempo completo

    Job Title: Technical Support SpecialistLenovo is seeking a highly skilled Technical Support Specialist to join our Infrastructure Solutions Group (ISG) Premium Services team. As a critical member of our Services Delivery team, you will be responsible for providing exceptional technical support to our customers, resolving complex problems, and collaborating...


  • Ciudad de México, Ciudad de México TalentWorldGroup A tiempo completo

    {"h1": "Technical Support Specialist", "p": "At TalentWorldGroup, we are seeking a highly skilled Technical Support Specialist to join our team of experts in providing top-notch technical support to our clients. As a Technical Support Specialist, you will be responsible for providing operational assistance to customers over the phone, coordinating the...


  • Ciudad de México, Ciudad de México NTT DATA A tiempo completo

    Job Overview NTT Data is a global leader composed of a diverse workforce from over 50 nations, engaged in multiple sectors including telecommunications, finance, manufacturing, utilities, energy, public administration, and healthcare. Our goal is to deliver innovative technological and business solutions, alongside strategic guidance, application...


  • Ciudad de México, Ciudad de México Iron Mountain A tiempo completo

    About the OpportunityWe are seeking a skilled Incident and Problem Manager to join our Global IT Service Management Team at Iron Mountain. This role is ideal for those with a background in infrastructure or application support, looking to transition into ITIL/ITSM roles.Key ResponsibilitiesSwiftly detect and respond to service-impacting events, leveraging...