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Service Desk Specialist
hace 2 meses
We're seeking a talented individual to join our team as a Service Desk Specialist at Cognizant, a leading IT services provider.
About the Role
As a Service Desk Specialist, you will be responsible for providing exceptional support to our clients, adhering to defined processes and SLAs. Your key responsibilities will include event detection, categorization, and closure, as well as service request handling and IT incident resolution.
Key Skills and Qualifications
- Experience in IT, with a minimum of 1 year in a bilingual Service desk or Tech Support role
- Strong knowledge of ticketing systems and ability to work with requests and incidents
- Advanced English essential
Why Cognizant?
At Cognizant, we offer a dynamic and growing environment where you can contribute new ideas and experience career growth and development opportunities. We promote an inclusive culture, valuing different perspectives and providing a highly competitive benefits and salary package.
What We Offer
- Ongoing support and funding for training and development plans
- Opportunity to work with leading global companies
- Commitment to respecting human rights and building a better future
Join Our Team
