Financial Markets Specialist
hace 2 semanas
About EXANTE
EXANTE is a wealth technology company that offers centralized trading solutions and B2B financial infrastructure to help create value through innovation.
We provide direct market access to over 1 million financial instruments, including stocks, ETFs, bonds, futures, and options, from a single multi-currency account on our proprietary trading platform.
We are a fast-growing global organization with more than 600 employees across 70+ locations, representing 60 nationalities. Our team is united by guiding principles:
Our Values
- We believe freedom is an inherent right
- We act as catalysts
- We protect privacy
- We cater to our customers like never before
- We prioritize investments in our people
As a financially stable company, we focus our investment priorities on our most valuable asset – our people.
About The Role
This position reports directly to the Head of Client Services and is based in Mexico, with remote work arrangements.
Key Responsibilities:
- Provide exceptional customer support by identifying customer needs and resolving issues with a personalized approach
- Collaborate with internal teams to find solutions for complex inquiries
- Direct inquiries to relevant departments when necessary
- Maintain a solid understanding of our product and industry
- Uphold a positive image of our company
- Contribute to various side projects and tasks such as FAQ upkeep and internal documentation
- Regularly communicate feedback and suggestions with your line manager
Requirements:
- Proficiency in financial markets and industry knowledge
- Previous experience in a brokerage or investment company
- Fluency in written and spoken English at a professional level
- Strong client-focused service skills
- Familiarity with basic technical principles
- Excellent communication skills, both written and verbal
- Strong organizational skills and attention to detail
- Ability to multitask effectively
- Comfortable working in a fast-paced environment
- Willingness to adapt to shifts
Benefits:
- Competitive salary & performance-based bonus programs
- Corporate benefits (select your preferred options)
- Inspiring company culture, pleasant work environment
- Ongoing education & training programs
- Opportunities to network and connect in corporate events
- Global career opportunities
- _Benefits/perks may vary depending on employment nature and country_
The estimated annual salary for this role is approximately $40,000-$60,000 USD, considering the location in Mexico and the job requirements.
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