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Customer Service Representative
hace 2 meses
Job Summary:
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at FedEx Express Latin America and Caribbean Division. As a key member of our operations team, you will be responsible for providing exceptional customer service, sales, and administrative support to our customers.
Key Responsibilities:
- Provide over-the-counter customer service, answering questions and resolving issues in a timely and professional manner.
- Assist customers with tracing packages, checking packages for proper labeling and compliance with customs documentation.
- Collaborate with the fulfillment team to optimize branch profitability and resource utilization.
- Responsible for opening and closing the branch, maintaining a clean and organized work area, and ensuring customer service standards are met.
- Recognize new customers and business opportunities, offering suitable services and solutions to drive sales growth.
- Ensure excellent customer experience by developing and providing adequate solutions to different types of customer problems.
- Follow commercial and administrative processes, communicating with relevant areas to ensure seamless operations.
Requirements:
- High School degree or equivalent.
- Proficiency in English.
- Two years of experience in customer service, with a focus on sales.
- Knowledge of cash and value management.
- Previous experience in a FedEx SCS Warehouse, with a good understanding of operations and key customer requirements.
Skills:
- Ability to lift 75 lbs and maneuver packages weighing up to 150 lbs with appropriate equipment.
- Accuracy and attention to detail.
- Planning and organizing skills.
- Interpersonal and problem-solving skills.
- Ability to determine and coordinate sequences of tasks for self and others.
- Good interpretation skills and experience translating customer-specific instructions into actual requirements.
- Good skills in using technology, including scanners, printers, and intranet systems.
- Good general office skills, including typing, filing, and computer literacy.
- Clear and articulate speaking voice.
- Clean-cut and neat appearance.
