Customer Service Representative

hace 4 semanas


Mexicali, Baja California, México Blackhawk Industrial De México A tiempo completo

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Blackhawk Industrial De México. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities

  • Analyze and assess customer needs completely and accurately with efficiency.
  • Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket.
  • Process customer orders, RMAs, and GTOs and purchase materials to fill customer orders.
  • Review and maintain inter-portals daily for potential late orders, RMAs, items not on a PO, and unapproved orders.
  • Recommend adjustments to inventory levels based on customer usage patterns and latest production outlooks/feedback by monitoring inventory levels.
  • Perform quarterly customer reviews with any customers with vending solutions to ensure we are stocking the appropriate inventory and levels.
  • Perform monthly inventory reconciliation for all consigned inventory locations.
  • Identify and resolve root cause issues by working and communicating with responsible cross-functional teams to minimize repetition of the original issue.

Requirements

  • Excellent critical thinking skills to analyze and solve problems.
  • 1 year of experience in cutting tools, abrasives, and MRO areas needed.
  • Diligence and detail-oriented.
  • Ability to manage multiple tasks, shift gears to react to urgent scenarios, and meet daily deadlines.
  • Exhibit the BHID Core Values to work well with others, contribute to the team, and work with customers, suppliers, and other BHID personnel.
  • Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user.
  • Experience in industrial field, B2B sales, and/customer service.
  • High school diploma or equivalent required.
  • Urgency and responsibility sense.
  • Minimum 1 year previous experience in customer service or inside sales preferred.

Salary

$25,000.00 - $28,000.00 per month

COVID-19 Considerations

Protocolo de Bioseguridad

Application Questions

Have you read all the requirements, salary, and job conditions?

Work Location

In person



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