Tech Partner CDMX

hace 1 semana


Ciudad de México, Ciudad de México Schneider Electric Gruppe A tiempo completo
About Schneider Electric

Schneider Electric is a global leader in the digital transformation of energy management and automation. Our mission is to empower all to make the most of their energy and resources, bridging progress and sustainability for all.

Job Summary

We are seeking a highly skilled and motivated Tech Partner to join our team in Mexico City. As a Tech Partner, you will be responsible for providing technical support and services to our customers, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities
  • Provide expert-level technical support and troubleshooting for IT systems, including hardware and software issues.
  • Install, configure, and maintain computer systems, networks, and other IT infrastructure.
  • Perform proactive and on-demand health checks of IT systems to identify and resolve potential issues.
  • Train end-users on how to operate office automation equipment and provide technical guidance as needed.
  • Manage IT inventory, including moving, sorting, cleaning, and stocking of in-house stock.
  • Perform other duties as assigned by the Service Desk representatives.
Requirements
  • Bachelor's degree in Computer Science or related field.
  • 1-3 years of technical support experience, with previous deskside technician support experience desired.
  • ITIL and ITSM experience desired.
  • 1-3 years of experience in implementing, troubleshooting, and supporting end-user technologies and services, with preference given to experience in medium to large-sized environments.
  • 1-3 years of MS Windows desktop or laptop OS administration, configuration, and troubleshooting experience.
  • Experience with Microsoft SCCM desired.
  • Mobile Device Management experience with supporting and managing mobile devices, configuring mobile policies, and deploying mobile applications.
  • Working knowledge of key technologies, including Enterprise Mobility, Collaboration, Messaging, Video Conference, and Unified Communication.
  • Working knowledge of LAN and WiFi technologies.
  • Working knowledge of Active Directory.
  • Confident, upbeat, and reassuring attitude with ability to communicate and interact with workplace professionals, including Executive level personnel, as needed.
  • Thirst for knowledge and willingness to learn and grow every day.
  • Proactive and personal interest in supporting coworkers.
  • Proud of delivering world-class service and helping others stay productive.
  • Love challenges and solving complex problems.
What We Offer

Schneider Electric offers a robust benefits package to support our employees, including flexible work arrangements, paid family leave, a culture of wellness, and more great benefits above and beyond a typical employer.

We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We're recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for the company.


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