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Customer Service Representative
hace 2 meses
Job Summary:
We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at FedEx Express Latin America and Caribbean Division. As a key member of our operations team, you will be responsible for providing exceptional customer service, handling customer inquiries, and ensuring the smooth operation of our facilities.
Key Responsibilities:
- Provide over-the-counter and phone support to customers, responding to their inquiries and resolving issues in a timely and professional manner.
- Assist customers with package tracing, answer questions about FedEx products and services, and provide support with customs-related issues.
- Prepare and maintain various operations reports, including airway bills and customs documentation.
- Handle customer packages, ensuring proper labeling, legality of content, and compliance with customs documentation.
- Provide administrative and clerical support to the Station Ops Manager, including data entry, filing, and record-keeping.
- Recognize new customers and opportunities, open new accounts, and submit sales leads.
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Proficiency in Microsoft Office, particularly Excel.
- Knowledge of customs documentation and procedures.
- Ability to lift up to 25 pounds and stand for long periods.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
