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Technical Support Supervisor
hace 2 meses
About Zebra Technologies
Zebra Technologies is a leading innovator in the technology industry, dedicated to creating dynamic solutions that anticipate and solve the challenges of our customers and partners. Our community of innovators comes together to redefine the work of tomorrow for organizations, their employees, and those they serve.
Job Summary
We are seeking a highly skilled Technical Support Supervisor to oversee the day-to-day work of technical support specialists engaged in engineering activities. The successful candidate will provide direction to technicians, ensure compliance with quality processes and standards, and establish effective communication with engineering and software development teams.
Key Responsibilities
- Oversee the day-to-day work of technical support specialists engaged in engineering activities, including test, check-out, and/or assembly of products.
- Provide direction to technicians in the application of process, procedures, and troubleshooting/repair of complex instruments or testing equipment.
- Ensure resources maintain compliance with quality process and standards.
- Establish and maintain lines of communication with engineering and software development on design, reliability, and maintenance issues.
- Report trends, identify urgent crises, and recommend solutions to complex issues.
- Manage and champion trainings to improve technical knowledge of the support team.
- Act as an escalation point to analyze and interpret test information to resolve complex design-related problems.
- Estimate timeframes for complex projects and oversee the completion of assignments within specified time, quality, and cost parameters.
- Identify process improvement and verification activities; develop and apply technical and quality improvement techniques.
Qualifications
- 8+ years of experience in Information Technology or a related field.
- Prior supervisory or management experience preferred.
- Fluent level of English (written and verbal) as well as local language as applicable.
- Background in technical support preferred.
About the Role
This is an exciting opportunity to join a forward-thinking company and define your path to a fulfilling career. As a Technical Support Supervisor at Zebra Technologies, you will have the opportunity to learn and lead, channeling your skills toward causes that you care about – locally and globally.
