Linux Support Specialist

hace 4 semanas


Ciudad de México, Ciudad de México Virtuozzo A tiempo completo

Virtuozzo is a leading technology company that delivers a virtual infrastructure platform. We are seeking a skilled Linux Technical Support Engineer to join our team.

**Key Responsibilities:**

Resolve customer issues efficiently, ensuring high customer satisfaction
- Analyze technical performance and reliability of products, systems, and services
- Maintain internal and external knowledge bases on company products and troubleshooting procedures
- Adhere to quality and customer satisfaction standards, providing feedback according to SLAs

**Requirements:**

Desire to grow as an IT professional with advanced Linux knowledge
- Understanding of OS structure and Linux configuration skills
- Experience with operating system installation, configuration, upgrade, and maintenance (Linux)
- Networking and network services (Linux) configuration experience
- Familiarity with troubleshooting/monitoring utilities (Linux)
- English language proficiency (upper-intermediate or above)
- Excellent communication and interpersonal skills
- Ability to stay calm and focused
- 1+ years of experience in a software company

**Preferred Qualifications:**

Redhat or LPI certifications
- Experience with web/mail/MySQL/DNS services on Linux
- Knowledge of virtualization systems (Xen, KVM, VMware)
- Experience with hardware storage and data over Ethernet (iSCSI, FC, AOE, etc)
- Familiarity with Docker, Kubernetes, OpenStack



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