Technical Support Specialist

hace 3 semanas


Ciudad de México, Ciudad de México Datadog A tiempo completo

Technical Support Specialist

At Datadog, we're looking for a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you'll be responsible for providing top-notch technical support to our customers via multiple channels, including ticketing systems, live chat, phone, and screen sharing tools.

Key Responsibilities:

  • Engage with customers to identify and resolve technical support requests while educating them on the use of our platform.
  • Reproduce technical issues and dive into our 400+ integrations.
  • Become demo certified and lead three-pillar demos to customers.
  • Participate in product conversations with internal teams based on feedback from client interactions.
  • Train as a highly knowledgeable specialist in one or more Datadog product areas.

Requirements:

  • Experience using Zendesk, Jira, Confluence, or similar software.
  • An engineer with previous technical troubleshooting and/or programming experience.
  • Self-motivated, detail-attentive, and have a desire for continuous learning.
  • A critical thinker who defaults to a client-centric approach.
  • An effective written and verbal communicator.
  • A tinkerer with some programming experience and a basic knowledge of Linux.
  • Able to work a rotating schedule that requires weekend availability.
  • Bilingual in English and Spanish, ability to read, understand and speak/communicate ideas with native speakers.

What We Offer:

  • Best-in-breed onboarding.
  • Generous global benefits.
  • Intra-departmental mentor and buddy program for in-house networking.
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP).
  • Continuous professional development, product training, and career pathing.
  • An inclusive company culture, able to join our Community Guilds and Inclusion Talks.

About Datadog:

We're a company that values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.



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