Electrical Support Specialist

hace 1 mes


Ciudad de México, Ciudad de México Eaton A tiempo completo

Eaton, a leading global power management company, is seeking an Electrical Support Specialist to join our team.

**Job Overview**

The Electrical Support Specialist will provide technical support for power and connectivity related equipment, including charging solutions, UPS systems, digital signage solutions, network switches, and cooling solutions.

We are committed to making what matters work at Eaton. We create an environment where creativity, invention, and discovery become reality. It's where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.

**Key Responsibilities**

* Provide post-sales technical support to customers, including troubleshooting, investigating, and resolving technical problems that arise during and after product installation on a large variety of power protection and data center products.* Accurately document service request activities and troubleshooting steps.* Effectively communicate product value proposition and product line strategies.* Assist the team in improving business processes and electronic tools.* Serve on special teams and work on projects to enhance team performance and customer satisfaction.* Help the team meet or exceed team metrics, ability to accomplish complex tasks utilizing a variety of resources.* Leverage information to provide professional customer support.* Work rotational 8 hours shifts between the hours of 7:00am — 6:00pm US Central Time.

**Requirements**

* Education level required: Bachelor's Degree in electrical, electronics, mechatronics or related.* Years and area of experience required: 2-3 years in technical support (electrical division desirable).* Technical knowledge: Hands-on electrical wiring experience, working knowledge in the use of test equipment (multimeter, ammeter, network sniffer, etc), knowledge of Linux operating systems.* Soft skills: MS Applications, English fluency written & spoken, communication skills.

**Estimated Salary:** $65,000 - $85,000 per year, depending on location and experience.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, color, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation, or any other status protected or required by law.



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