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Service Delivery Manager

hace 2 meses

Guadalajara, Jalisco, México Wipro Limited A tiempo completo
Job Title: Service Delivery Lead

Job Summary:

We are seeking a highly skilled Service Delivery Lead to join our team at Wipro Limited. As a key member of our delivery team, you will be responsible for ensuring excellent customer service delivery of all technology solutions and products to clients.

Key Responsibilities:

  • Oversee and manage service delivery by meeting all contractual/SLA commitments
  • Ensure all SLA parameters are met in the account
  • Monitor and review all projects in the account on various delivery parameters to ensure quality delivery as per budget and timelines
  • Contribute to revenue and profitable growth by ensuring the agreed revenue targets are met and by identifying opportunities in the form of new and/or adjacent work in the assigned account
  • Regularly monitors and reports on financial health of the account and remedies any financial misses or anomalies
  • Partner with the process excellence team to incorporate and drive key Wipro initiatives and priorities in the account strategy
  • Set direction for the team, track progress against targets through regular cadence calls and course correct as required

Requirements:

  • Strong leadership and management skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong analytical and problem-solving skills
  • Experience in service delivery and customer success

What We Offer:

  • Opportunity to work with a leading IT services company
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application with your resume and a cover letter.