IT Service Delivery Specialist

hace 1 mes


Guadalajara, Jalisco, México Insulet A tiempo completo

At Insulet, we're committed to empowering our customers to live healthier, more independent lives through innovative technology. As an IT Service Delivery Specialist, you'll play a critical role in supporting our daily IT operations and ensuring the seamless delivery of our services.

This hands-on position is part of our IT Service Delivery Team, working closely with our IT staff to improve productivity, quality of service, and customer satisfaction. You'll provide Tier 1 and 2 technical support to system users, troubleshooting network and server hardware, personal computers & endpoints, software applications, telecommunications, and network communication issues.

Responsibilities:

  • Respond to requests for technical assistance in person, via phone, and electronically for the following technologies:
  • Diagnose and resolve technical hardware and software issues via the helpdesk system.
  • Respond to, and drive resolution of incidents and service requests using available information resources.
  • Work with the IT Systems Team to address and triage system issues and identify improvement opportunities.
  • Log all help desk interactions escalating situations requiring urgent attention to IT Management.
  • Support AV and Video Conference equipment setup.
  • Document resolutions within helpdesk knowledgebase.
  • Provision IT resources for new hires, including the setup and breakdown of workstations.
  • Follow established IT policies and procedures.
  • Perform other duties as required.

Requirements:

  • 5+ years of desktop support experience preferred.
  • The ability to troubleshoot and problem solve using a variety of support resources a must.
  • ITIL v4 familiarity and/or certification a plus.
  • ServiceNow Certification a plus.
  • Other relevant IT certifications (CompTIA A+, MCSE/MCSA/AZURE Cloud, CCENT, VMware AirWatch, Apple) a plus.
  • Excellent OSX desktop and server support skills.
  • Strong experience using and administrating JAMF.

Physical Requirements:

  • Must be able to lift and transfer monitors and desktop systems (~20 pounds).


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