Telecommunications Infrastructure Specialist

hace 1 día


Tijuana, Baja California, México Confie A tiempo completo

About Confie

Confie is a leading provider of telecommunications services in the Tijuana region, seeking a highly skilled Telecom Technician to join our team.

Salary and Benefits

We offer a competitive weekly salary, commensurate with experience, and an excellent location in the heart of Zona Río, Tijuana. Additionally, our benefits package includes medical expenses insurance, a friendly work environment, fund and savings bank, financing and discounts at various establishments around the city, growth opportunities in all areas, and constant motivational events.

Job Description

The successful candidate will be responsible for phone system administration, supporting and implementing new routing configurations, and general system maintenance for our Tijuana Shared Service Site. Key responsibilities include:

  • Primary management of telecom tickets
  • User creation, deletion, and configuration for phone system
  • System phone creation
  • Phone extension configuration
  • Creating and updating call routing documents
  • Maintaining telecom inventory documents
  • Creating and maintaining call reports
  • Configuring users on Calabrio (call recording system)
  • Troubleshooting system issues such as call quality issues, failed inbound and outbound calls, failed user login to phone system, audio issues, and faxing issues

Requirements

To succeed in this role, you will need:

  • A university or college degree (indispensable)
  • Advanced English level
  • Learning capacity
  • Active listening skills
  • Specialized knowledge in networking, VoIP, Cisco Unified Communications Manager (CUCM), Calabrio, UCCE, and ticket handling systems like ServiceNow
  • Intermediate skills in Windows, Office (Word, Excel, PowerPoint), and social media

Why Choose Confie?

We are committed to providing a supportive and dynamic work environment that fosters growth and development. If you are a motivated and experienced Telecom Technician looking for a new challenge, we encourage you to apply.



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