Technical Support Specialist
hace 1 día
Job Description
At GGA Solutions, we are seeking a highly skilled Technical Support Specialist to join our team. As a Customer Service Representative - Tech Support, you will be responsible for providing exceptional technical problem resolution to our customers.
The Technical Support Specialist will diagnose questions and guide users through step-by-step solutions, ensuring that technical solutions are communicated in a user-friendly and professional manner.
Some solutions may require follow-up, research, or escalation to our Level 4 Team for further troubleshooting and issue resolution. The ideal candidate will have excellent problem-solving and decision-making skills, as well as relevant knowledge of GSM, LTE, and prepaid mobile services.
Key Responsibilities:
- Provide technical problem resolution to customers via phone, email, or chat
- Diagnose questions and guide users through step-by-step solutions
- Communicate technical solutions in a user-friendly and professional manner
- Perform follow-up, research, or escalation as needed
Requirements:
- Bachelor's degree (preferred)
- Fully bilingual (English and Spanish)
- Availability to work Saturdays and Sundays
- 1-2 years' experience as a Support Representative in a Telecommunications (Mobile Phone, Prepaid Phone Services) or any Technical Account
We offer a competitive salary and benefits package. If you are a motivated and detail-oriented individual with excellent communication skills, please submit your application.
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