IT Infrastructure Specialist and Network Operations Manager

hace 4 semanas


Tijuana, Baja California, México Allegion México A tiempo completo

This is a unique opportunity to work with Allegion México as an IT Infrastructure Specialist and Network Operations Manager. In this role, you will be responsible for leading the local IT operations at one of our manufacturing facilities, serving as the primary point of contact for IT services and support.

As a dual role, you will lead the site's IT infrastructure team and work closely with local leadership to prioritize business needs. You will also be responsible for daily LAN, WAN, and WiFi support and projects, working collaboratively with our enterprise network team.

The ideal candidate will have a minimum of 2-5 years' experience supporting manufacturing and office environments, with a strong functional and technical knowledge of Microsoft Windows Operating Systems, Microsoft Office Suites, and Microsoft Software (SharePoint, Skype/Teams, Visio). Additionally, they should possess excellent verbal and written communication skills, with the ability to explain complex technical issues in a clear and concise manner.

Some key responsibilities of the role include:

  • Planning, prioritizing, and executing projects, activities, and work related to the IT department and site
  • Supervising and directing local Field Service Techs and Contractors
  • Executing defined IT software and hardware lifecycle processes, including ordering, tracking, and deployment within defined performance metrics
  • Providing advanced technical support and resolutions, at a 2nd level, to exceed end-user expectations per Service Level Agreement metrics

The salary for this position is estimated to be around $60,000 - $80,000 per year, depending on qualifications and experience.

We offer a competitive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.



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