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Quality Director

hace 2 meses

Monterrey, Nuevo León, México Vertiv Co A tiempo completo

**Job Summary**

The Director of Quality Excellence will be responsible for implementing and maintaining quality management systems, processes, and procedures to ensure that our products/services meet the highest standards of quality and reliability. This role will lead a team of quality professionals in efforts to drive Quality Excellence within the organization while working closely with the greater Global Quality organization and cross-functional partners to identify areas for improvement and drive continuous quality improvement initiatives throughout the organization.

**Key Responsibilities**

  • **Serve as the primary point of contact for quality-related inquiries to stakeholders**
  • **Participate in the development and deployment of Global Quality standards, ensuring deployment within the region of responsibility**
  • **Develop and implement comprehensive quality management system best practices to ensure compliance with industry standards and customers' expectations**
  • **Establish and maintain quality assurance processes and procedures for all aspects of product/service development, manufacturing, and delivery**
  • **Lead a team of quality assurance professionals, providing guidance, training, and support to ensure effective execution of quality assurance activities**
  • **Collaborate with cross-functional teams, including manufacturing, engineering, and service, to identify quality issues and implement corrective and preventive actions**
  • **Conduct regular audits and assessments of quality management systems and processes to identify areas for improvement and ensure compliance with regulatory requirements**
  • **Develop, maintain, and analyze quality data and metrics to track performance trends, identify root causes of quality issues, and develop strategies for improvement**
  • **Drive continuous improvement initiatives to enhance product/service quality, reduce defects, and improve customer satisfaction**
  • **Champion a culture of quality excellence throughout the organization, fostering collaboration, accountability, and a commitment to continuous quality improvement**
  • **Report out status of KPIs within the region and corrective action plans in various meetings, including Quality Quarterly Business Reviews to the Executive Leadership Team**

**Requirements**

  • **Minimum of 12 years of experience in quality, or a related field, with at least 7 years in a leadership or managerial role**
  • **Proven track record of developing and implementing quality management systems and processes in a manufacturing or production environment**
  • **Strong knowledge of quality assurance principles, methodologies, and tools, including statistical analysis, root cause analysis, and risk management**
  • **Experience leading cross-functional teams and driving continuous improvement initiatives**
  • **Excellent communication, leadership, and people skills, with the ability to influence and collaborate effectively at all levels of the organization**