Collections Specialist 3
hace 2 meses
About the Role:
The Collections Specialist 3 is a key member of our team at 08795 Tarjetas Banamex, S.A. de C.V., SOFOM, E.R., responsible for performing a variety of assignments with limited complexity. This role requires a high level of accuracy in tasks performed, and the individual will work under general supervision and established procedures.
Key Responsibilities:
- Utilize advanced negotiation skills to resolve delinquency issues and research problems such as skip tracing to develop external contacts.
- Share knowledge with less experienced collectors and interpret procedures instructions by choosing among alternative courses of action to resolve delinquencies.
- Work under general supervision and established procedures, supporting a range of products and services.
- Apply detailed knowledge of specialized administrative and technical skills to ensure accuracy in tasks performed.
- Understand how duties relate and integrate with others in the team and unit.
- Increase the recovery of past due portfolios and comply with the goals and parameters of the established operational process.
- Ensure compliance with quality objectives and institutional policies.
- Provide telephone collection services to clients and fulfill their needs while providing an exceptional client experience.
- Assess risk when making business decisions, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets.
Requirements:
- Work under pressure, making decisions and solving problems.
- Negotiate with clients and remain focused on their needs.
- Have at least 1 year of experience in a similar role.
- Hold a High School diploma or equivalent.
Job Family Group: Operations - Collections Default
Job Family: Core Collections
Time Type: Full time
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