Technical Support Specialist

hace 4 semanas


Guadalajara, Jalisco, México Hashmap A tiempo completo

Job Summary

We are seeking a skilled Technical Support Specialist to provide exceptional customer service and technical support to our clients.

About the Role

The successful candidate will be responsible for providing general L1 support for hardware and MS Office packages, answering technical support calls, and escalating to other support groups as needed.

Key Responsibilities

  • Provide technical support to clients via phone, email, or chat
  • Document troubleshooting steps and detailed descriptions of customer incidents and requests
  • Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct failures

Requirements

To be successful in this role, you will need:

  • Advanced English skills
  • 6 months of experience in customer service
  • Availability to work 45 hours per week
  • Interest in working on morning, afternoon, or night shifts

What We Offer

As a Technical Support Specialist at Hashmap, you can expect:

  • Competitive salary
  • 12% of base salary in grocery tickets
  • 13% of base salary in a saving fund
  • 30 days of Christmas bonus
  • 12 days of vacations
  • 50% vacation bonus
  • 5 personal days per year
  • Medical insurance for you and your family
  • Life insurance
  • Dental insurance
  • Discounts with selected optics
  • Opportunity to grow in the company

About Hashmap

Hashmap is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.



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