Operations Support Specialist

hace 1 mes


Xico, México Citi A tiempo completo
About the Role

We are seeking an experienced Operations Support Specialist to join our team in providing exceptional support services to our clients. As a key member of our operations team, you will play a vital role in ensuring seamless day-to-day operations and delivering high-quality customer service.

Job Responsibilities:

  • Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi's clients
  • Identify opportunities to offer value-added products and services while adhering to strict laws and regulations governing Telesales
  • Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
  • Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
  • Support an expansive and diverse array of products and services
  • Assist with ongoing Lean and process improvement projects
  • Resolve complex problems based on best practice/precedence, escalating as needed
Requirements

To be successful in this role, you will require:

  • 2-4 years of relevant experience in operations or customer service
  • Proficient in Microsoft Office
  • Comprehensive knowledge of Dispute process
  • Ability to work occasional weekends to support Pega releases and COB testing
  • Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR's)
  • Demonstrated analytical skills and mathematical knowledge
  • Consistently demonstrates clear and concise written and verbal communication skills
Compensation and Benefits

The salary range for this position is approximately $55,000-$75,000 per annum, depending on location and experience. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.



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