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IT Support Specialist

hace 2 meses

Culiacán, Sinaloa, México Kronospan A tiempo completo

Position Overview
The IT Systems Technician is responsible for ensuring the smooth operation of IT services and support across the organization. This role involves the installation, maintenance, and troubleshooting of various computer systems and related technologies.

Key Responsibilities
• Provide comprehensive Help Desk support, logging and tracking issues through the ticketing system, and escalating as necessary.
• Assist in diagnosing and resolving hardware and software issues throughout the facility and external locations.
• Support all computer and printer equipment, including barcode printers and scanners used in manufacturing.
• Manage and maintain telecommunications equipment.
• Oversee the servicing of all PC hardware and software components.
• Coordinate the procurement of data processing supplies and maintain inventory levels.
• Collaborate with vendors to resolve technical issues.
• Monitor and manage nightly system backups, performing recoveries as required.
• Ensure the security and integrity of data files.
• Assess user needs and recommend suitable alternatives.
• Prioritize and coordinate service requests to optimize efficiency across all operational areas.
• Analyze past incident data to propose system enhancements aimed at reducing recurring issues.
• Maintain accurate technical documentation for IT processes.
• Provide remote and on-site support to users, striving for first-call resolution.
• Maintain user accounts and security settings across various systems.
• Keep an updated inventory of hardware assets and order replacements as needed.
• Adhere to the Change Control Process and participate in ongoing training to stay current in technology trends.

Qualifications
• An Associate Degree in a technical field such as Computer Science or Information Technology, or equivalent certification is preferred.
• Extensive knowledge of computer systems, including various operating systems and software applications.
• Proficient in hardware and software installation, testing, and troubleshooting.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Excellent communication and interpersonal skills, with a flexible and analytical mindset.
• Self-motivated, detail-oriented, and capable of working in diverse environmental conditions.
• Physical ability to lift up to 50 lbs unassisted and perform tasks requiring manual dexterity.
• Availability for on-call support and occasional overtime.

Benefits
This position offers a competitive benefits package, including:
- Opportunities for professional growth within a leading global company.
- A diverse and inclusive workplace.
- Comprehensive medical, dental, and vision insurance plans.
- Company-sponsored life and disability insurance.
- Retirement plan with company matching contributions.
- Generous paid time off and vacation policies.
- Access to ongoing training and development programs.
- Provision of uniforms and reimbursement for safety equipment.

We look forward to receiving your application, including a cover letter and resume that highlight your qualifications and experience.