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Site Flow Operations Specialist
hace 2 meses
The Hewlett Packard Industrial Division is a leading business unit that provides cutting-edge digital printing solutions, unlocks new business opportunities, and drives profitable growth in Industrial Printing.
As a key member of the Industrial Print Sales Operations team, you will play a critical role in driving processes and tools to keep the sales motion while increasing customer satisfaction and brand loyalty.
**Key Responsibilities**
- Manage the E2E Site Flow program at a worldwide level, ensuring seamless execution and optimal results.
- Track and monitor customer usage, identifying trends and areas for improvement.
- Develop and send billing templates, ensuring accurate and timely invoicing.
- Monitor revenue, billing, and collection gaps, providing actionable insights to drive business growth.
- Collaborate with Finance, Sales, Service, and Supplies teams to determine strategy, policies, and procedures.
- Develop and maintain internal and external relationships to support management of scope and expectations.
- Operate as a team member, advising on methods to improve business processes and efficiencies.
- Identify procedural changes within the sales operations team to achieve the highest level of operational excellence for the business.
- Comply with procedural/audit/records retention policies.
- Provide analytical reports and present results periodically to business stakeholders.
**Requirements**
- First-level university degree or equivalent experience; advanced university degree is a plus.
- Typically, 4-6 years of experience in a business-related function, preferably finance, accounting, or compensation.
- Demonstrated experience in self-directed roles with minimal supervision.
**Desired Skills**
- Fluent in English (written & oral).
- Process Management & Transformation: Identify process shortcomings and work with others to improve or transform processes.
- Problem Solving: Approach problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution.
- Change Management: Develop methods for supporting innovation/change across the organization.
- Demonstrates analytical skills and strong process orientation with critical attention to detail.
- Excellent communication skills, with ability to build and maintain strong internal/external relationships and teamwork.
- Skills also include leadership, ability to work autonomously, tolerance of ambiguity, critical thinking, ability to influence and persuade, decision-making, flexibility, creativity, initiative, and presentation skills.
- High level competence in completing priorities and managing multiple tasks.
- Demonstrated sense of urgency with ability to stay focused on goals and objectives.
