Site Flow Billing Specialist

hace 2 semanas

Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

**About the Role**

Hewlett Packard's Industrial Division is a rapidly growing business unit that provides cutting-edge digital printing solutions, unlocks new business opportunities, and drives profitable growth in Industrial Printing.

As a key member of the Industrial Print Sales Operations team, you will play a crucial role in driving processes and tools to keep the sales motion while increasing customer satisfaction and brand loyalty.

**Key Responsibilities**

  • Manage the E2E Site Flow program at a worldwide level.
  • Track and monitor customer usage.
  • Generate billing templates and send to invoice.
  • Track revenue, billing, and collection gaps.
  • Assist in other areas such as billing related to Hardware, Services, and Supplies.
  • Work closely with Finance, Sales, Service, Supplies, and other key stakeholders to determine strategy, policies, and procedures.
  • Develop and maintain internal and external relationships to support management of scope and expectations.
  • Operate as a team member and advise on methods to improve business processes and efficiencies.
  • Identify procedural changes within the sales operations team to achieve the highest level of operational excellence for the business.
  • Comply with procedural/audit/records retention policies.
  • Provide analytical reports and present results periodically to business stakeholders.

**Requirements**

  • First-level university degree or equivalent experience; advanced university degree is a plus.
  • Typically, 4-6 years of experience in a business-related function, preferably finance, accounting, or compensation.
  • Demonstrated experience in self-directed roles with minimal supervision.

**Desirable Skills**

  • Fluent in English (written & oral).
  • Process Management & Transformation: Identify process shortcomings and work with others to improve or transform processes.
  • Problem Solving: Approach problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution.
  • Change Management: Develop methods for supporting innovation/change across the organization.
  • Demonstrates analytical skills and strong process orientation with critical attention to detail.
  • Excellent communication skills, with ability to build and maintain strong internal/external relationships and teamwork.
  • Skills also include leadership, ability to work autonomously, tolerance of ambiguity, critical thinking, ability to influence and persuade, decision-making, flexibility, creativity, initiative, and presentation skills.
  • High level competence in completing priorities and managing multiple tasks.
  • Demonstrated sense of urgency with ability to stay focused on goals and objectives.

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