Customer Service Representative Associate Specialist

hace 1 mes


Ciudad de México, Ciudad de México Fedex Lac A tiempo completo
About FedEx Lac

At FedEx Lac, we're committed to delivering exceptional customer experiences. As a world-class company, we've earned recognition as a great place to work and a technology innovator.

Job Summary

We're seeking an experienced Customer Service Representative Associate Specialist to join our team. In this role, you'll be responsible for providing top-notch customer support via phone and online channels.

Main Responsibilities:
  • Answer incoming calls with courtesy and quality, resolving customer inquiries and issues in a timely manner.
  • Provide status updates on current packages and basic follow-up activities, monitoring tracking updates through our CRM system.
  • Initiate pickups, deliveries, and shipment research, as well as provide rate quotes and exception requests online.
  • Assist customers in preparing shipping documentation, including information on international regulations and special notices.
  • Resolve basic customer complaints within established authorities and escalate issues when necessary.
Requirements:
  • Bachelor's degree or equivalent experience in customer service or a related field.
  • 1+ year of experience in customer service, preferably in a service environment/industry.
  • Excellent human relations, written and verbal communication, and telephone etiquette skills.
  • Familiarity with Microsoft Office and PC skills, with good general typing skills.
  • Able to understand English (450 TOEIC points).
Benefits

As a valued member of our team, you'll enjoy:

  • A competitive estimated salary of $45,000 - $55,000 per year, based on location and experience.
  • The opportunity to work from home with a good internet connection.
  • Flexible time with variable shifts.
  • Ongoing training and development opportunities.


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