Customer Service Representative

hace 1 semana


Zapopan, Jalisco, México Elanco A tiempo completo

At Elanco, we're committed to delivering exceptional customer service and ensuring the smooth flow of orders to cash. As a Customer Service Analyst, you'll play a vital role in this process, working closely with internal teams and external partners to resolve customer complaints and discrepancies.

Key Responsibilities:

  • Effectively process customer complaints and collaborate with other departments as needed.
  • Analyze account discrepancies to ensure customer accounts are enabled for payment.
  • Support the billing process and track customer disputes regarding billings, credits, or payments.
  • Monitor and resolve sales orders and sales interface issues.
  • Review key metrics and communicate with stakeholders to ensure KPIs are met.
  • Support global/regional O2C projects and influence accurate, efficient, and compliant order processing.
  • Provide cover for team members and train new team members.

Requirements:

  • University degree
  • Minimum 2 years' experience in O2C or Finance function, preferably with knowledge of credit management and customer service.
  • Experience with SAP O2C Module is an advantage.
  • Proficient in English is mandatory; other languages may be mandatory according to the region served.

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status.



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