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Customer Service Representative

hace 1 mes

Zapopan, Jalisco, México Citi A tiempo completo

The Customer Service Representative role at Citi is an entry-level position that involves assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions. The overall objective is to provide high-quality customer service and help the branch generate revenue by delivering optimal solutions.

**Key Responsibilities:**

Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
Perform efficient and accurate banking transactions, including managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash
Identify referral opportunities for new products and services based on client's financial goals
Educate clients on digital and self-service opportunities offered by Citi
Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed
Maintain working knowledge of client accounts as well as new and existing products and services offered

**Requirements:**

Previous relevant experience preferred
Demonstrated sales and customer service experience
Money handling experience
Effective problem-solving and communication skills
Ability to work well in a team-oriented environment

**Education:**

High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.