Operations Manager, North America Fulfillment and Returns Lead

hace 1 mes


Xico, México Samsara A tiempo completo
Drive Excellence in Operations

Samsara is the pioneer of the Connected Operations Cloud, a platform empowering organizations to harness IoT data and enhance their operations. Our mission is to improve safety, efficiency, and sustainability in physical operations that shape our global economy.

This role presents an exciting opportunity to join a fast-paced, creative, and customer-oriented team as we build for the long term. You will lead our North American Returns and Fulfillment team, focusing on delivering exceptional customer experiences while ensuring seamless operations.

About the Role
  • Impact industries crucial to our world by helping keep the lights on, food in stores, reducing emissions, and ensuring worker safety.
  • Develop your career with limitless opportunities for growth, mastery, and innovation in a hyper-growth environment.
  • Contribute to a vision that digitizes large sectors of the global economy, driving creative ideas for customers.
  • Join a high-caliber team that celebrates achievements, supports each other, and encourages excellence.
Key Responsibilities
  • Manage order processing, delivery, sales support, and returns processing based on performance metrics.
  • Lead the Mexico Operations team, including hiring, building, and mentoring.
  • Mentor, train, and develop direct reports to enhance skills for individual and team growth.
  • Collaborate with cross-functional teams, such as Sales, Customer Success, Technical Support, Finance, Logistics, and Business Operations.
  • Elevate Samsara's cultural principles, including Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team, as we scale globally and across new offices.
  • Hire, develop, and lead an inclusive, engaged, and high-performing team.
Requirements
  • Demonstrate domain expertise in sales order processing for B2B businesses like SaaS, hardware, or software products.
  • Hold 2+ years of experience as an operations people manager or relevant experience in operations.
  • Be bilingual (Spanish and English) and possess strong spoken and written language skills for working with multiple teams and publishing documentation.
  • Possess a B.A./B.S. degree, preferably in a business or operations discipline, and experience managing teams across multiple time zones.
Estimated Salary Range: $120,000 - $180,000 per annumAward-Winning Benefits Package

Samsara offers a competitive total compensation package, along with employee-led remote and flexible working, health benefits, and a charity fund. Learn more about our comprehensive benefits on our website.



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