Chief Customer Experience Officer

hace 2 días


Xico, México Clevertap A tiempo completo
About the Role

Clevertap is seeking a highly skilled Chief Customer Experience Officer to drive customer success and retention. This individual will be responsible for providing complete support to our customers, helping them achieve their business outcomes and realize value from our platform.

The ideal candidate will have a strong technical aptitude, excellent project management skills, and experience in SaaS or marketing. A graduation degree in any stream, along with 4-6 years of experience, is required. Experience in digital marketing and analytics is a plus.

Key Responsibilities:
  • Develop Success Plans to drive product adoption and help customers achieve their business outcomes
  • Conduct health checks to understand customers' businesses and identify areas for improvement
  • Build relationships with customers through education, coaching, and influencing skills
  • Represent Clevertap as a trusted advisor, advocate, and thought leader
Requirements:
  • Graduation degree in any stream
  • 4-6 years of experience, preferably in SaaS or marketing
  • Strong technical aptitude and project management skills
About Clevertap

Clevertap is a global growth stage startup that provides an all-in-one customer engagement platform. Our platform helps brands unlock limitless customer lifetime value. We are backed by top-tier investors and have a presence across multiple locations worldwide.

Salary Range: $120,000 - $180,000 per year

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