Chief Customer Experience Strategist
hace 4 semanas
At Cerby Inc., we envision a future where cloud applications are used efficiently and securely. Our Customer Success team empowers our clients to build a secure environment while enabling their users to manage applications.We seek an accomplished Chief Customer Experience Strategist who will strengthen our product's value proposition for customers' businesses.
Key Responsibilities- Manage customer relationships to foster loyalty and expand business partnerships
- Collaborate with customers to present strategic security strategies through regular business reviews
- Maintain in-depth knowledge of products and services, recommending tailored solutions to meet customers' needs
- Gather customer feedback, address concerns, and advocate for an exceptional customer experience with Cerby
Requirements
- 5-10 years of experience in customer success management or similar roles
- Proven track record working with enterprise customers
- Excellent communication and relationship-building skills (English proficiency required, additional languages a plus)
- Familiarity with web technologies
- Strong organizational and problem-solving abilities, with a focus on accountability and process optimization
Salary: $120,000 - $180,000 per year, depending on experience and qualifications.
About Cerby Inc.
Cerby Inc. is committed to providing innovative solutions for secure cloud application use. We believe in the importance of building strong customer relationships and delivering exceptional experiences.
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