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Customer Service Relations Officer
hace 2 meses
**Telemarketing Role Overview:**
A challenging opportunity has arisen to join our team as a Customer Service Relations Officer. As a key member of our sales team, you will be responsible for providing exceptional customer service, resolving complaints, and driving sales growth.
**Key Responsibilities:**
- Provide proactive customer service to minimize information gaps and improve service offerings.
- Find effective solutions to manage complaints and demonstrate the value of our company.
- Create a climate of trust to retain customer loyalty.
- Adopt and comply with company standards and procedures.
- Follow direction, suggestions, and communication from the team leader to maximize service efficiency and sales results.
**Requirements:**
Fluency in English (French is a strong plus); at least one officer with good French to backup for emergency or residual cases.
1 Officer: Fluency in French and English (Italian is a strong plus).
Any officer: ability to speak in Spanish or Portuguese is a strong plus.
At least 3 years of experience in customer service (phone channel inbound and outbound mandatory).
Strong communication and listening capabilities.
Strong sales and problem-solving approach.
Strong teamworking approach.
Able to work under pressure.
Good knowledge of Excel and PowerPoint and CRM tools (Salesforce experience is a plus).
Available to work on shifts (Monday to Friday, opening hours between 8am and 8pm).
