Luxury Experience Coordinator

hace 2 meses


Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

Job Overview:

Maintain the highest standards of guest service and satisfaction as a Luxury Experience Coordinator at Marriott International, Inc. This exciting role involves supporting all aspects of concierge functions, ensuring exceptional customer service, and collaborating with the team to provide unforgettable experiences for our discerning guests.

About the Role:

We are seeking an experienced and motivated individual to join our team as a Luxury Experience Coordinator. In this role, you will be responsible for coordinating day-to-day operations, developing specific goals and plans, and prioritizing tasks to drive guest satisfaction and financial results. You will also establish relationships with local attractions, restaurants, and businesses to enhance guests' experiences and ensure repeat and VIP guests receive personalized service.

Key Responsibilities:

  • Coordinate daily operations to meet quality, standards, and expectations of customers
  • Develop specific goals and plans to prioritize, organize, and accomplish work
  • Support concierge team in focusing on critical components of operations to drive guest satisfaction and desired financial results
  • Evaluate information and choose the best solution to solve problems
  • Communicate effectively with employees and executives to inform them of relevant information in a timely manner

Requirements:

  • Bachelor's degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field; or equivalent experience required
  • 2+ years of experience in guest services, front desk, or related professional area
  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced environment and adapt to changing priorities

Estimated Salary: $55,000 - $65,000 per year, depending on location and experience

Benefits:

  • Competitive salary and benefits package


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