HR Experience Expert

hace 4 días


Guadalajara, Jalisco, México Ingredion Incorporated (Corporate) A tiempo completo
Job Summary

We are seeking an HR Experience Expert to join our team at Ingredion Incorporated (Corporate). This role involves delivering exceptional customer service by managing and resolving HR-related inquiries.

About the Role

The HR Experience Expert will be responsible for serving as the first point of contact for HR customer inquiries via various intake channels. They will utilize knowledge management and case management systems to address, track, and resolve HR customer inquiries within Service Level Agreements.

This role also involves escalating unresolved HR customer inquiries, processing data changes in HR systems, and completing administrative activities related to talent acquisition. The ideal candidate will have strong oral communication, listening, and customer service skills, as well as emotional intelligence and empathy.

Key Responsibilities
  • Serve as first point of contact for HR customer inquiries via various intake channels such as phone and chat
  • Utilize knowledge management and case management systems to address, track and resolve HR customer inquiries within Service Level Agreements
  • Escalate unresolved HR customer inquiries, retiree inquiries and requests
  • Process data changes in HR systems
  • Complete administrative activities related to talent acquisition (e.g., pre-hire due diligence)
  • Administer and process new hire information
  • Support learning administration including managing tracking of manual enrollments and pre-booking requests, managing mass enrollments (e.g. for mandatory trainings) in conjunction with appropriate parties, and managing learner cancellations (including approval of cancellation requests, notifying appropriate parties and managers of capacity and waitlist for training courses that may have restrictions)
  • Audit system/data
  • Conduct research related to specific inquiries
  • Process forms and payments


  • Guadalajara, Jalisco, México Ingredion A tiempo completo

    Job Summary:We are seeking a highly skilled HR Experience Representative to join our team at Ingredion. As an HR Experience Representative, you will be responsible for providing exceptional customer service to internal employees for HR-related processes.Key Responsibilities:Provide customer service to internal employees via various intake channels.Utilize...


  • Guadalajara, Jalisco, México Ingredion Global Business Services, S.A. De C.V. A tiempo completo

    **Job Summary:**We are seeking an HR Experience Representative to join our team at Ingredion Global Business Services, S.A. De C.V. The successful candidate will be responsible for providing exceptional customer service and support to employees across various HR-related processes.**Key Responsibilities:**Serve as the first point of contact for HR customer...


  • Guadalajara, Jalisco, México Ingredion Incorporated (Corporate) A tiempo completo

    Job Title: HR Employee Experience RepresentativeThe HR Employee Experience Representative plays a critical role in delivering exceptional customer service by managing and resolving HR-related inquiries. This position involves researching solutions, escalating complex issues to relevant experts, and overseeing the management and processing of HR data and...


  • Guadalajara, Jalisco, México Ingredion A tiempo completo

    Job OverviewIngredion, a leading ingredient solutions provider, is seeking an HR Employee Experience Representative to join its team. As part of our organization, you will be responsible for delivering exceptional customer service to internal employees, executing HR tasks, and managing data.Responsibilities- Provide first point of contact for internal...


  • Guadalajara, Jalisco, México Ingredion Global Business Services, S.A. De C.V. A tiempo completo

    Job SummaryWe are seeking a highly skilled HR Process Quality Assurance Expert to lead testing and quality assurance for Ingredion's HR applications and platforms. This is a hands-on Lead role that will perform process/systems testing, as well as manage testing service delivery from team members.About the RoleThis position is responsible for...


  • Guadalajara, Jalisco, México Ingredion Global Business Services, S.A. de C.V. A tiempo completo

    Job SummaryIngredion Global Business Services, S.A. de C.V. is seeking an HR Services and Lifecycle Expert to provide customer service and support to internal employees. The ideal candidate will have a strong understanding of HR policies and practices, as well as excellent communication and problem-solving skills.Key ResponsibilitiesProvide customer service...

  • Senior HR Data Specialist

    hace 3 semanas


    Guadalajara, Jalisco, México Ingredion Global Business Services, S.A. De C.V. A tiempo completo

    Key Responsibilities:• Ensure seamless security access to HR systems and tools by following established protocols• Provide expert support for new HR technology implementations, ensuring a smooth transition for end-users• Conduct thorough data audits to guarantee data quality and compliance with corporate standards• Deliver high-quality reporting...

  • HR Testing Lead

    hace 1 mes


    Guadalajara, Jalisco, México Ingredion A tiempo completo

    Job Title: HR Testing LeadIngredion is seeking a highly skilled HR Testing Lead to lead testing and quality assurance for HR applications and platforms. The ideal candidate will possess deep functional expertise with core HR processes, major HRIS applications, and employee experience solutions.Key Responsibilities:Define and refine HR testing methodology for...


  • Guadalajara, Jalisco, México Ingredion Global Business Services, S.A. de C.V. A tiempo completo

    Job Description:The HR Employee Services and Lifecycle Analyst role at Ingredion Global Business Services, S.A. de C.V. offers an exciting opportunity to provide exceptional customer service and support for internal employees.About the Role:This position is responsible for providing customer service through inquiry management and resolution, researching...

  • HR Testing Lead

    hace 1 mes


    Guadalajara, Jalisco, México Ingredion Global Business Services, S.A. de C.V. A tiempo completo

    HR Testing LeadIngredion Global Business Services, S.A. de C.V. is seeking a highly skilled HR Testing Lead to lead testing and quality assurance for Ingredion HR applications and platforms. The ideal candidate will possess deep functional expertise with core HR processes, major HRIS applications, and employee experience solutions.Key ResponsibilitiesDefine...

  • HR Testing Lead

    hace 4 semanas


    Guadalajara, Jalisco, México Ingredion A tiempo completo

    Job SummaryThe HR Testing Lead will be responsible for leading testing and quality assurance efforts for Ingredion HR applications and platforms. This includes testing HR processes, workflows, data integrity, and application security. The ideal candidate will have deep functional expertise in core HR processes, major HRIS applications, and employee...


  • Guadalajara, Jalisco, México Elanco A tiempo completo

    About ElancoAt Elanco, we prioritize innovation and deliver products and services to prevent and treat disease in farm animals and pets. Our vision is 'Food and Companionship Enriching Life', and our approach to sustainability – the Elanco Healthy Purpose – advances the health of animals, people, the planet, and our enterprise.We foster a diverse and...

  • HR Testing Lead

    hace 1 mes


    Guadalajara, Jalisco, México Ingredion Global Business Services, S.A. De C.V. A tiempo completo

    Job Title: HR Testing LeadIngredion Global Business Services, S.A. De C.V. is seeking an experienced HR Testing Lead to join our team. As an HR Testing Lead, you will be responsible for establishing and refining testing methodologies, standards, and tools to ensure the quality of our HR systems and processes.Key Responsibilities:Define and refine HR testing...

  • HR Testing Lead

    hace 3 semanas


    Guadalajara, Jalisco, México Ingredion Global Business Services, S.A. De C.V. A tiempo completo

    Job SummaryWe are seeking a highly skilled HR Testing Lead to join our team at Ingredion Global Business Services, S.A. De C.V. This individual will be responsible for establishing and refining testing methodologies, standards, and tools to ensure the quality of HR systems and processes.Key ResponsibilitiesDevelop and implement testing strategies and...


  • Guadalajara, Jalisco, México Support Zebra A tiempo completo

    **Industry:** HR Solutions - Specializing in Risk Management, Employee Benefits, and Payroll Services.At Supportzebra, we value the role of a Customer Care Ambassador as a crucial part of our team. As a fluent English and Spanish speaker, you'll be the first point of contact for our Spanish-speaking clients, handling their inquiries, resolving concerns, and...

  • HR Testing Lead

    hace 4 semanas


    Guadalajara, Jalisco, México Ingredion Global Business Services, S.A. De C.V. A tiempo completo

    Job SummaryThe HR Testing Lead will be responsible for establishing and refining testing methodologies, standards, and tools to ensure consistent testing of system changes. This role will also involve managing testing activities, including test planning, resource allocation, and issue management.Key ResponsibilitiesDefine and refine HR testing methodologies...

  • HR Business Partner

    hace 1 mes


    Guadalajara, Jalisco, México UPL A tiempo completo

    At UPL, we are committed to delivering high-quality seeds and crop protection solutions to farmers around the world. As part of our team, you will play a critical role in supporting our HR operations and ensuring the success of our business.Job Summary:We are seeking a highly organized and detail-oriented HR Analyst to join our team. The ideal candidate will...

  • HR Support Specialist

    hace 3 semanas


    Guadalajara, Jalisco, México Ingredion Incorporated (Corporate) A tiempo completo

    At Ingredion Incorporated (Corporate), we are seeking an HR Support Specialist to deliver exceptional customer service and manage HR-related inquiries. This role involves researching solutions, escalating complex issues, and overseeing HR data and transactions.Main Responsibilities:Provide first point of contact for HR customer inquiries via various intake...


  • Guadalajara, Jalisco, México Ingredion Global Business Services, S.A. de C.V. A tiempo completo

    Job DescriptionWe are seeking a highly skilled HR Quality Assurance Manager to lead testing and quality assurance for Ingredion's HR applications and platforms. The ideal candidate will possess deep functional expertise with core HR processes, major HRIS applications, and employee experience solutions.

  • HR Quality Assurance Lead

    hace 3 semanas


    Guadalajara, Jalisco, México Ingredion Global Business Services, S.A. De C.V. A tiempo completo

    As an HR Quality Assurance Lead, you will play a critical role in ensuring the quality and integrity of our HR systems and processes. Your primary responsibility will be to develop and implement testing methodologies, standards, and tools to test system changes in a consistent manner.You will also be responsible for managing all testing activities on...