HR Experience Expert
hace 4 días
We are seeking an HR Experience Expert to join our team at Ingredion Incorporated (Corporate). This role involves delivering exceptional customer service by managing and resolving HR-related inquiries.
About the RoleThe HR Experience Expert will be responsible for serving as the first point of contact for HR customer inquiries via various intake channels. They will utilize knowledge management and case management systems to address, track, and resolve HR customer inquiries within Service Level Agreements.
This role also involves escalating unresolved HR customer inquiries, processing data changes in HR systems, and completing administrative activities related to talent acquisition. The ideal candidate will have strong oral communication, listening, and customer service skills, as well as emotional intelligence and empathy.
Key Responsibilities- Serve as first point of contact for HR customer inquiries via various intake channels such as phone and chat
- Utilize knowledge management and case management systems to address, track and resolve HR customer inquiries within Service Level Agreements
- Escalate unresolved HR customer inquiries, retiree inquiries and requests
- Process data changes in HR systems
- Complete administrative activities related to talent acquisition (e.g., pre-hire due diligence)
- Administer and process new hire information
- Support learning administration including managing tracking of manual enrollments and pre-booking requests, managing mass enrollments (e.g. for mandatory trainings) in conjunction with appropriate parties, and managing learner cancellations (including approval of cancellation requests, notifying appropriate parties and managers of capacity and waitlist for training courses that may have restrictions)
- Audit system/data
- Conduct research related to specific inquiries
- Process forms and payments
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