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Senior Account Manager, Pickup

hace 2 meses

Veracruz, Veracruz-Llave, México Amazon A tiempo completo
About the Role

We are seeking a seasoned Senior Account Manager to join our Amazon Hub Pickup & Return team in Mexico. As a key member of our commercial locker and counter team, you will be responsible for expanding our strategic relationships with key partners, supporting our existing portfolio, and advocating internally across partner teams on behalf of our customers.

Key Responsibilities
  • Engage and communicate with assigned accounts to understand their business needs and develop processes to efficiently scale our organization.
  • Advocate internally on behalf of customers to ensure their needs are met and our organization is aligned with their goals.
  • Develop and manage multiple key or strategic accounts, leveraging data and metrics to test theories, confirm assumptions, and measure success.
  • Manage a dynamic portfolio of customers while working with internal teams to build new capabilities and implement projects.
  • Present independently to c-suite of external partners to drive business growth and development.
Requirements
  • Advanced English language skills (B2+).
  • 6+ years of professional work experience.
  • 5+ years of experience in account management, business development, client services, or project management.
  • Experience negotiating, influencing, and relationship management.
  • Proficient bilingual written and verbal skills.
  • Familiarity and experience leveraging CRM tools to improve efficiency.
Preferred Qualifications
  • Experience in developing and managing multiple key or strategic accounts.
  • Experience using data and metrics to test theories, confirm assumptions, and measure success.
  • Experience managing a dynamic portfolio of customers while successfully working with internal teams to build new capabilities and implement projects.
  • Experience with managing multiple, competing priorities simultaneously.
  • Experience working with nascent products/services in new markets.
  • Experience with ambiguity and thriving in a constantly changing environment.
  • Salesforce skills including reporting, dashboard creation, and account maintenance.