Network Support Specialist
hace 1 mes
About Cisco
Cisco is a leading technology company that empowers individuals and organizations to transform their digital futures. We're a team of innovators, thinkers, and problem-solvers who are passionate about making a positive impact on the world.
The Role
We're seeking a highly skilled Network Support Specialist to join our Customer Engineering team. As a key member of our team, you will be responsible for providing technical support to our customers, identifying and resolving complex network issues, and collaborating with cross-functional teams to deliver exceptional customer experiences.
Key Responsibilities
- Provide timely and effective technical support to customers via online chat, email, and phone
- Take ownership of technical issues, working with cross-functional teams to document problem definition, troubleshooting procedures, and resolution steps
- Active participation in 24x7 Support Coverage model
- Identify process & workflows ripe for improvement or automation
Qualifications
- A standout "customer first" attitude
- Bachelor's degree in Computer Science or a related field, or equivalent working experience
- At least 2 years working in a customer-facing role
- Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred)
- Experience with Cloud/SaaS software products is highly desirable
- Familiar with core networking principles - TCP/IP, DNS, web technologies, proxies and VoIP
- Working knowledge of virtualization technology - containers, virtualBox, VMware, HyperV, Xen
- Working knowledge in security - authentication, permissions, SSO
- Knowledge of one computer languages and programming (Java, Python, XML, RESTAPI) frameworks desirable
- Experience with the administration of Linux based Operations Systems a plus
- Experience in technical writing is a plus
- Ability to prioritize & complete tasks in a timely fashion
- Ability to communicate clearly and concisely to technical and non-technical users
- Proven troubleshooting and problem-solving skills
Cisco is an Equal Opportunity Employer
Cisco is committed to diversity, equity, and inclusion. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.
-
Network Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Cisco A tiempo completoWe're looking for a Network Support Specialist to join our team at Cisco.About the RoleAs a Network Support Specialist, you will be responsible for providing timely and effective technical support to our customers via online-chat, email, and phone. You will work closely with cross-functional teams to document problem definitions, troubleshooting procedures,...
-
Network Support Specialist Advisor
hace 1 mes
Ciudad de México, Ciudad de México Ntt Data A tiempo completoWe are seeking a highly skilled Network Support Specialist Advisor to lead our team in Mexico.**Key Responsibilities:**- Act as the point of escalation for the Network Data team and collaborate with internal services support teams to ensure timely resolution of issues.- Develop innovative and cost-effective solutions to client problems.- Provide high-level...
-
Network Infrastructure Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Element Fleet Management A tiempo completoAbout the RoleWe are seeking a highly skilled Network Infrastructure Specialist to join our team at Element Fleet Management.This is a full-time position that requires a strong background in computer networking, infrastructure engineering, and technical support. As a Network Infrastructure Specialist, you will be responsible for setting up and maintaining...
-
Network Support Specialist with Cisco Expertise
hace 2 semanas
Ciudad de México, Ciudad de México 1210 Kyndryl Mexico S. de R.L. de C.V. A tiempo completoAbout the RoleWe are seeking a seasoned Network Support Specialist to join our team at 1210 Kyndryl Mexico S. de R.L. de C.V.Your primary responsibility will be to provide expert-level support for installing, maintaining, and troubleshooting computer networks using cutting-edge technologies from Cisco.
-
It Support Specialist
hace 1 mes
Ciudad de México, Ciudad de México Sabis Network A tiempo completo**Job Summary**We are seeking a highly skilled and detail-oriented It Support Specialist to join our team at SABIS Network. The successful candidate will be responsible for supporting clients on newly assigned or existing projects by entering data for the questions data bank and other academic products.**Key Responsibilities:**Entering updates and verifying...
-
Customer Support Network Specialist
hace 1 mes
Ciudad de México, Ciudad de México De-Cix Management Gmbh A tiempo completoFor our North-American locations, we are looking for a highly motivated and skilled professional to join our team as a Customer Support Network Specialist.Our Offer:Processing of new customer connections and upgrades with a focus on troubleshooting- Supporting the Head of Customer Services- A permanent position with the world's market leader in its sector...
-
Network Support Specialist
hace 1 mes
Ciudad de México, Ciudad de México Cisco A tiempo completoWe are seeking a skilled Network Support Engineer to join our team at Cisco. As a Network Support Engineer, you will provide exceptional technical support for our growing client and partner base.Key Responsibilities:Diagnose and solve wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers and...
-
Network Infrastructure Specialist
hace 1 mes
Ciudad de México, Ciudad de México Ust Global A tiempo completoJob Title: Network Infrastructure SpecialistAbout the Role:We are seeking a highly skilled Network Infrastructure Specialist to join our team at UST Global. As a Network Infrastructure Specialist, you will be responsible for designing, developing, and maintaining our corporate network environment.Key Responsibilities:Design and implement LANs, WANs, and...
-
Core Network Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Michael Page A tiempo completoJob Title: Core Network SpecialistAs a Core Network Specialist at Michael Page, you will be responsible for delivering high-quality technical support to customers. Your primary focus will be on ensuring the stability and performance of our core network infrastructure. This includes managing network changes, performing routine operations on core network...
-
Network Infrastructure Specialist
hace 1 mes
Ciudad de México, Ciudad de México 1210 Kyndryl Mexico S. de R.L. de C.V. A tiempo completoAbout the RoleWe are seeking a highly skilled Network Support Specialist to join our team at 1210 Kyndryl Mexico S. de R.L. de C.V. As a Network Support Specialist, you will be responsible for installing, maintaining, and troubleshooting computer networks. You will work in a complex, multi-vendor environment, using your analytical skills to identify and...
-
IT Network Support Specialist
hace 4 días
Ciudad de México, Ciudad de México 1210 Kyndryl Mexico S. de R.L. de C.V. A tiempo completoAbout the Role">We are seeking a highly skilled IT Network Support Specialist to join our team at 1210 Kyndryl Mexico S. de R.L. de C.V. in Mexico.">The successful candidate will be responsible for providing expert-level support and maintenance for our computer networks, ensuring optimal performance and security.">Key Responsibilities:">">Install, configure,...
-
Network Operations Specialist
hace 1 mes
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoJob Title: Network Operations SpecialistAt Nuvit Service, we are seeking a highly skilled Network Operations Specialist to join our team. As a key member of our network operations team, you will be responsible for overseeing incident response, outage mitigation, and supporting network operational health improvements.Key Responsibilities:Support...
-
Network Design Specialist
hace 1 mes
Ciudad de México, Ciudad de México Ribbon Communications Operating Company A tiempo completoJob Title: Network Design SpecialistTo represent Ribbon Communications Operating Company as a Network Design Specialist responsible for developing network specifications and design documents to support project implementation and integration. This role fulfils services sold and includes engineering, configuration, integration, test, migration, and solution...
-
Cybersecurity Specialist
hace 1 semana
Ciudad de México, Ciudad de México Cisco A tiempo completoCompany OverviewCisco, a leader in the technology industry, is passionate about changing the world through innovative solutions. Our team of experts strives to deliver exceptional customer experiences, driving growth and creating lasting differentiation for our customers, partners, employees, and shareholders.About the RoleWe are seeking an experienced...
-
Network Support Specialist
hace 1 mes
Ciudad de México, Ciudad de México Cisco Meraki A tiempo completoJob SummaryWe are seeking a highly skilled Network Support Engineer to join our team at Cisco Meraki. As a Network Support Engineer, you will be responsible for providing exceptional technical support for our growing client and partner base.Key ResponsibilitiesDiagnose and solve wireless, security, switching, and other various network-related issues reported...
-
Meraki Network Support Specialist
hace 1 mes
Ciudad de México, Ciudad de México Cisco A tiempo completo**Job Summary**We are seeking a highly skilled Network Support Engineer to join our team at Cisco Meraki. As a Network Support Engineer, you will be responsible for providing exceptional technical support to our growing client and partner base.**Key Responsibilities**Investigate and resolve complex network-related issues reported by Cisco Meraki customers...
-
Network Infrastructure Specialist
hace 1 semana
Ciudad de México, Ciudad de México Nouryon A tiempo completoAbout NouryonNouryon, a global leader in the chemical industry, is seeking an experienced Network Infrastructure Specialist to join our team. Our company takes pride in creating innovative and sustainable solutions for our customers.Job OverviewThe successful candidate will be responsible for overseeing IT infrastructure services across Brazil and Mexico,...
-
Chief Network Operations Specialist
hace 7 días
Ciudad de México, Ciudad de México 1210 Kyndryl Mexico S. de R.L. de C.V. A tiempo completoNetwork Support SpecialistAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. This is an exciting opportunity to join our team as a Network Support Specialist where you will be responsible for installing, maintaining, and troubleshooting computer networks.The Role:We are seeking a...
-
Network Support Professional
hace 2 semanas
Ciudad de México, Ciudad de México Cisco A tiempo completoWe are seeking a highly skilled Network Support Professional to join our team in Mexico City. As a Network Support Professional, you will be responsible for providing exceptional technical support for our growing client and partner base.Your duties will include investigating and resolving problems for the entire Meraki product line, including wireless access...
-
Senior Network Security Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Fortinet A tiempo completoJob SummaryWe are seeking a highly skilled and experienced Technical Support Engineer to join our team. As a Senior Network Security Support Specialist, you will be responsible for providing advanced technical support to our customers on Fortinet products.About the RoleIn this role, you will be working closely with our customers to troubleshoot and resolve...