Network Support Specialist

hace 1 mes


Ciudad de México, Ciudad de México Cisco A tiempo completo

About Cisco

Cisco is a leading technology company that empowers individuals and organizations to transform their digital futures. We're a team of innovators, thinkers, and problem-solvers who are passionate about making a positive impact on the world.

The Role

We're seeking a highly skilled Network Support Specialist to join our Customer Engineering team. As a key member of our team, you will be responsible for providing technical support to our customers, identifying and resolving complex network issues, and collaborating with cross-functional teams to deliver exceptional customer experiences.

Key Responsibilities

  • Provide timely and effective technical support to customers via online chat, email, and phone
  • Take ownership of technical issues, working with cross-functional teams to document problem definition, troubleshooting procedures, and resolution steps
  • Active participation in 24x7 Support Coverage model
  • Identify process & workflows ripe for improvement or automation

Qualifications

  • A standout "customer first" attitude
  • Bachelor's degree in Computer Science or a related field, or equivalent working experience
  • At least 2 years working in a customer-facing role
  • Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred)
  • Experience with Cloud/SaaS software products is highly desirable
  • Familiar with core networking principles - TCP/IP, DNS, web technologies, proxies and VoIP
  • Working knowledge of virtualization technology - containers, virtualBox, VMware, HyperV, Xen
  • Working knowledge in security - authentication, permissions, SSO
  • Knowledge of one computer languages and programming (Java, Python, XML, RESTAPI) frameworks desirable
  • Experience with the administration of Linux based Operations Systems a plus
  • Experience in technical writing is a plus
  • Ability to prioritize & complete tasks in a timely fashion
  • Ability to communicate clearly and concisely to technical and non-technical users
  • Proven troubleshooting and problem-solving skills

Cisco is an Equal Opportunity Employer

Cisco is committed to diversity, equity, and inclusion. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.



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